Well said! That was too strong. A violation of expectation would have been a better choice of words. Innovation is the key. They don't have to be there 24/7, but perhaps it's good to know that they are. Radio stations make choices that will impact their listeners expectations. That's the choice we're all faced with in the world of business.
But you're making assumptions about their expectations. Do they expect the station to be staffed personally 24/7? On what do they base that expectation? If the station promotes itself as "Your 24/7 source for local news and information," then you'd be correct that the station needs to service that expectation. Most stations don't promise hours of service. However, 7-11 does. In fact, the name 7-11 is derived from its original hours of operation: From 7AM to 11PM. That was in the 1940s. They expanded to 24 hour operation in the 60s, but kept the name.
Radio stations are not retail stores. They are two different types of business. A convenience store is open 24/7 because it can only collect revenue from customers if the store is open. Radio stations operate differently. The listeners don't pay for the radio service. Advertisers do. So the station can operate 24/7, airing advertiser's commercials, but it doesn't have to be staffed in order to get paid for those commercials.
