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WBFO Has Imploded

No, the coverage wasn't "what you'd expect." As I noted upthread, both of the stations that merged into today's WBFO had very long and very proud histories of providing comprehensive coverage of major news stories that affect Buffalo, going back at least to the 1970s on both the WEBR/WNED-AM side as part of what's now WNYPBA and the WBFO side when it was at UB.

While there was digital coverage starting Monday, there was little to nothing on air, in a market that still listens actively to radio in emergencies.

The reason this is getting so much reaction is because it's so anomalous, reflecting what appears to be a new direction at the station that is clearly creating a stir both internally and externally.

(As always, these are my personal thoughts and do not represent those of the public broadcasting entities that employ me - though I'll note that I was at work as usual Christmas Eve and Christmas Day in a newsroom that never takes a day off because the news never takes a day off.)
 
I saw that too. An NFTA tweet, which WBFO retweeted more than an hour later when Monday afternoon finally rolled around. On top of things. Excellent!

You said there was nothing online for four days. That's not true. That one tweet that I posted was the first of about 50 posts with original reporting and pictures. They were back in business starting Monday. All I'm doing is stating the truth. You should check their online coverage before you attack it. That makes me wonder about the credibility of everything else you post.
 
You said there was nothing online for four days. That's not true. That one tweet that I posted was the first of about 50 posts with original reporting and pictures. They were back in business starting Monday. All I'm doing is stating the truth. You should check their online coverage before you attack it. That makes me wonder about the credibility of everything else you post.
They were not "back in business," at least not on-air. It wasn't until Wednesday morning that they had local newscasts back to normal and were feeding any material at all to NPR. On Monday, Morning Edition ended up with someone from WKBW-TV for a Q&A, which is not normal NPR SOP.
 
My post was strictly about online.
Just in case you forgot, we're talking about a radio station.

WBFO probably has 20x the audience on their air that they have on the Tweeter. Putting out updates only online would further indict management for not having their priorities in order.
 
Just in case you forgot, we're talking about a radio station.

I didn't forget. I was responding to a post that criticized the online coverage.
Putting out updates only online would further indict management for not having their priorities in order.

According to their spokesperson, their priority was the safety of their employees. We'll see if they revise that view.

A spokesperson for Buffalo Toronto Public Media, of which WBFO is part, gave this response: “We are currently focused on keeping our reporters safe and getting them the technology they need to do their jobs. If you missed what’s going on with us, here’s a video of the damage the storm did to our building, with the WBFO newsroom bearing the brunt of it.”
 
WBEN did a heroic job. No question. It turns my stomach to read Wenger talk about "valuing " his staff. Most of those who stayed and helped still make minimum wage. Joe Beemer, who they entrust in almost every day-part, says openly on the air that he has to work for a delivery app to make ends meet. I bet Susan Rose is never denied a raise. Wenger has built quite a nice thiefdom.
 
After all the back and forth here, one point seems irrefutable: WBFO got caught short-handed at a critical time. It's not a good look for the station. Management appears to be dancing around the issues, but their excuses don't pass the laugh or smell test. Fybush has made several good points in his posts. As a loyal WBFO listener and "member," I cannot help but feel that WBFO let their listeners down, but in a way it's not surprising. In the last three months, the new management team has watered down the station's local cut-ins in morning and afternoon drive, which has diminished the local presence on the station. They'll defend such a move by saying they put their efforts into producing a daily local talk show. If NYPBA wants to take credit for that, fine. They should also take criticism for dropping the ball in their local news coverage of a storm that many here say was worse that the Blizzard of 77 and the Blizzard of 85.
 
Actually, Buffalo is a dairy market and he’s right.
I never said it was not a diary market.
The ratings, even for storms, really are affected by the political philosophy of talk shows. Ask anyone in Rochester (also a diary market) about WHAM or in Buffalo about WBEN and they will say they are “conservative talk radio,” “right wing,” “pro Trump” and sometimes exaggerations like “Nazi talk,”
“Angry White Men,” or they will say “good talk,” “fair,” “talk radio,” “talk shows” or often the hosts’ names and put entries into the reporting section.
As someone who did his first diary review in 1970 and has even gotten five books reissued, I can say that what you describe is a) very normal and common in every era with every political and social position and, b) not terribly common... more "usual" than "frequent".
You will see people literally writing in the comments section of Nielsen Diaries that a respondent listens to WBEN for news, but that they refuse to listen to WBEN for talk shows. Then in the listening reporting section, the very same listener will not write any listening to WBEN or WHAM. You see it every book. Even though these stations are listened to every day, some diary keepers will mention they listen but record no listening in the entry section!
And such comments are, as I just said, common in every market. And it is not rare for people to not include stations they switch to for news or traffic for brief interludes, while they include all the "primary" (P1, P2) station listening in adequate detail.

You are not describing anything we don't see in every diary market and in every PPM market before it became metered. The call letters change, but that type of comment is, as I said, "usual but not common".
We have Bob Lonsberry in Rochester and WBEN has Tom Bauerle over in Buffalo. Some hate them and some love them. And for all the good and bad, these two kind of define the whole image of the stations and overshadow whatever else the stations do for better and worse.
Your point? Every conservative talk station... no, every talk station of any kind as well as mostly talk morning shows... are defined that way. In every market.
Unlike in a PPM market, listeners can vote against you with diaries. It is very common in our polarizing times.
Yet "voting against" is not evident in diaries, based on having viewed millions of them over many decades. Yes, people don't write in occasional light listening, but that goes for tertiary music stations, too. We used to call it "phantom cume" and it was made up of lighter listening, whether to a news station for traffic and headlines or a music station only used occasionally.

In the diary system, the average listener mentioned 2 to 3 station. In the diary, it is 5 to 6 in 7 days going up to several more in total over a two to three week period. That has nothing to do with ideology or partisanship. It's just that diarykeepers just never seem to register minor llistening very well.
The poster above calls them “ridiculous right wing shows,” but to just be unbiased and keep it to facts, we do know that in diary markets, talk actually does connect to the other parts of a station including news and weather. He’s right about it even though I wouldn’t state it that way.
That is a question of attitude and a person's partiality, and as I said, has affected the diary methodology since 1965. We have even seen it in Puerto Rico since 1999 and even, in fact, in Mexico during the several years that Arbitron tried to "break into" that market in the early 2000's and where non-literate households were surveyed in person verbally.
 
I think we've talked in the past about the regular ratings boost they get every time there's a big weather event. The sad part about this one is it will appear in the holiday book, rather than a standard month.
There is no Holiday book in diary markets. So we won't see it at all in Buffalo.
 
After all the back and forth here, one point seems irrefutable: WBFO got caught short-handed at a critical time.
I am not sure it is "short handed" or "lack of planning" and I lean (with no actual evidence to support my position) for the second one.
It's not a good look for the station. Management appears to be dancing around the issues, but their excuses don't pass the laugh or smell test. Fybush has made several good points in his posts. As a loyal WBFO listener and "member," I cannot help but feel that WBFO let their listeners down, but in a way it's not surprising. In the last three months, the new management team has watered down the station's local cut-ins in morning and afternoon drive, which has diminished the local presence on the station.
And that could be the attitude that fomented "lack of planning" by not thinking about having the staff ready to cover an epic developing weather event until it was too late to mobilize them. And then, we have to ask why coverage from staff homes could not have been activated with the assistance of the engineers... or were the systems that would have allowed that compromised by the storm damage.
They'll defend such a move by saying they put their efforts into producing a daily local talk show. If NYPBA wants to take credit for that, fine. They should also take criticism for dropping the ball in their local news coverage of a storm that many here say was worse that the Blizzard of 77 and the Blizzard of 85.
What is surprising is the lack of explanation by the station manager. Of course, the fact that this was a long holiday weekend may explain a whole batch of things.
 
What is surprising is the lack of explanation by the station manager. Of course, the fact that this was a long holiday weekend may explain a whole batch of things.

That's why I'm reserving my judgement until this week. People have a lot of respect for Calderone, and I respect their respect.
 
The people who do know and currently work at or worked at the station say that you can easily broadcast from home and that you can feed the transmitter with their equipment. Their engineers can do that from anywhere.
You are basing much of your analysis on being able to "call in" to the transmitter.

That only works effectively (as far as I know) if the transmitter has some kind of "studio" software running there or "in the cloud" where someone can control the total content as others call in and report. Otherwise, you are having some staff members with access calling in, then dropping off while someone else calls the transmitter... sorta' like CB radio. Breaker, breaker!

If such a system was not in place, then all your comments are immaterial.
 
Here is the key issue and question: how did management prepare for the storm?

If they thought that special coverage was not required and did not have staff ready for continuous coverage, why did they reach that conclusion and have no action plan?

All the other things, such as originating coverage from staff homes and trying to run the station from the cloud are secondary and fall in the area of "logistics".

Perhaps, as one post suggested, the focus of the manager or the management team, now, does not include this type of coverage and reporting.
 
Perhaps, as one post suggested, the focus of the manager or the management team, now, does not include this type of coverage and reporting.

That's what I was thinking after looking at their website. They've structured their news staff around "desks." This is something NPR does as well. So you have an education desk, a New York desk, an arts & culture desk, and economics desk, a disadvantaged desk, but no natural disaster desk. Areas of specialization that fit the goals of the news department rather than having general news reporters that get assigned based on the news of the day. When you look at that organizational chart, it's not set up for breaking news.
 
“Non-radio people” actually ARE the ones who fill out diaries and they are based on RECALL. It is absolutely about what they “remember!!!”


In the end, maybe it doesn’t matter either way

That would nip it in the bud and shut everyone down, but they didn’t and still haven’t done it.
Listeners fill out Nielsen diaries, but I doubt that storm coverage (or lack of it) will have any impact. As noted, this happened during a Nielsen hiatus. Other than this forum, have there been howls of protest about WBFO?

Is the station getting swamped with emails or calls demanding an explanation? Did the local TV channel prempt the Bills game to air storm coverage instead? If they had, that would have caused a riot. The storm was forecast well in advance and was expected to be very bad. Some folks that called 911 during the event were told flat out "Responders may not be able to get to you". That also happens in a hurricane.

As you said, in the end it won't matter. The people who were stuck at home were watching Christmas movies in between looking out their windows at Blizzard conditions...
 
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That's what I was thinking after looking at their website. They've structured their news staff around "desks." This is something NPR does as well. So you have an education desk, a New York desk, an arts & culture desk, and economics desk, a disadvantaged desk, but no natural disaster desk. Areas of specialization that fit the goals of the news department rather than having general news reporters that get assigned based on the news of the day. When you look at that organizational chart, it's not set up for breaking news.
If you look on paper at our org chart just down the road, you'll see much the same setup - dedicated reporters for health, education, the economy, arts, etc

But they all know they're not pigeonholed into what the org chart says and if there's something big going on, they're going to be part of it. And that's not even counting the hosting team, with something like 125 years of newsroom experience among the four of us, plus the most aggressive news director in the state.

There's just no way we wouldn't have been covering the hell out of this thing if it had happened here.
 
If you look on paper at our org chart just down the road, you'll see much the same setup - dedicated reporters for health, education, the economy, arts, etc

But they all know they're not pigeonholed into what the org chart says and if there's something big going on, they're going to be part of it. And that's not even counting the hosting team, with something like 125 years of newsroom experience among the four of us, plus the most aggressive news director in the state.

There's just no way we wouldn't have been covering the hell out of this thing if it had happened here.
So, since we are all playing armchair quarterback insofar as the internal decision making about the storm, what would be your reasoned analysis of why the station did not do a full bore coverage effort?
 
So, since we are all playing armchair quarterback insofar as the internal decision making about the storm, what would be your reasoned analysis of why the station did not do a full bore coverage effort?
Managerial decisions. The people were there, the technology was all in place. That's as far as I'll go in a public forum.
 
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