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Are you abusing the most-abused word in radio promo copy?

Seem more-relevant to listeners, by avoiding an all-too-common cliche.

I caution promo writers not to abuse the term "OFFICIAL."

I hear lots of radio in my travels. And I keep hearing stations pronounce themselves the "OFFICIAL" station of something, when they're not; or when there's a better way to state the claim they're making.

Example: weather, radio's #1 information element:

In fact, the only official weather forecast comes from the National Weather Service. Who says there's no more free lunch? The only official forecast is the one you get for free!

Tip: If - rather than paying someone to duplicate what you can rip-n-read from Uncle Sam - you just rip-n-read, tout that! Introduce and promote yours as "THE OFFICIAL FORECAST, DIRECT FROM THE NATIONAL WEATHER SERVICE."

Yet many stations who use commercial weather services, local TV meteorologist, or don't identify NWS as their source pronounce themselves listeners' "OFFICIAL WEATHER STATION."

Says who? It sounds like just another inflated product claim, the kind of hollow BS that causes consumers to be skeptical. And the focus is inside- out. Instead, craft promo language that emphasizes what your audience gets from the station, rather than simply talk ing about what the station does.

If you're got a popular TV face doing your forecast, tell listen ers that they can hear his/her latest forecast "FIRST THING IN THE MORNING, AND THROUGHOUT THE DAY." That's a benefit, since otherwise the only time they could get the forecast from him/her is by watching TV in the evening.

I even hear stations calling them selves "YOUR OFFICIAL TRAFFIC STATION." Who confers that certification? It just doesn't ring true.

In the case of sports:

If you carry the play-by-play, you're the official station of that team, and you should say so. If another team claims to be, sic the team on 'em. You own that franchise.

If you're not the play-by-play station, but you still want to get in on the fun, you might hire the coach to voice an on-air feature, or you could stage a tailgate party, or give away game tickets. Promos should emphasize what you're doing for listeners.

As for events: Negotiate to become "THE OFFICIAL RADIO STATION OF" a prestigious golf tournament, concert, festival, or some other event in your area. Acquire that designation in exchange for on-air promotion, etc.

Bottom line:

Unless you are actually and specifically the "official" station of something, don't say you are. You risk sounding bellicose and unqualified, or not being heard above the din of other radio hype.

Even if you are "THE OFFICIAL STATION OF" something, is that the best way to describe your association with it?

MORE: http://members.aol.com/cookeh/promo.html

Holland Cooke
News/Talk Specialist
McVay Media
www.HollandCooke.com
 
You're concerned about stations calling themselves the "Official Weather Station?"

Please. There are more import issues in radio than this. Is the weather going to sue?

Do you and McVay Media really think anyone cares who is the official weather station? How about when they are the "Official At-Work Station"? Maybe BofA will file for damages.

There's a big difference when a station calls themselves the Official Weather Station and the Official 49ers Station. Since one involves contracts and payment, that is illegal. To my best knowledge, the weather does not have legal representation. At X-100, we were the "Outrageous FM." Outrageous, Inc. did not sue.

I guess all those "Official Weekend Party" station are running scared now.
 
NOTE: "Occupation: Not in radio any more."

Must've been those dang nuances.

First-things-first: To our anonymous sorehead:

1. Cheer up.
Switch to de-caf.
We're all pals here.
It's collegial, y'know?
IN THAT SPIRIT...

2. Don't confuse my advice with my opinion.
What I've offered is based on experience.
Haven't you heard? Consultants don't have original ideas!
We have the gall to make a living conveying WHAT'S WORKING (and not).
AS FOR EXPERIENCE...

3. Recite your resume at your own risk.
You can't be NEARLY the has-been I am!
:)

4. If you'll be at the Radio Advertising Bureau convention in Dallas next week, please come to my session, "Revenue...Right Under Your Nose," Thursday at 315. Bring a red pen. You can tell everyone there how wrong I am while I pass around out 100+ pages of hand-outs.

For others here, STILL IN radio:

What our anonymous pal's angry retort under-estimates is how SO much of what-radio-says-about-itself is just blah blah blah to Homer and Marge Diarykeeper.

Avoid "remote" if you're plugging a live, on-scene broadcast. Listeners use "a remote" to change channels.

Avoid "PSA," unless you're talking about that test Bob Dole (and your consultant) URGE men over 50 to have done.

Avoid "simulcast," and, instead, come-right-out-and-tell-'em that -- if they can't be home to SEE something on TV -- they can "HEAR IT HERE, EVEN IF YOU'RE IN THE CAR."

Space here does not permit a list of the well-intentioned-but-nonsensical, station-centric, promo faux pas I've heard visiting 4 markets during the epic, twisted TWO WEEK consulting trek that ends tomorrow, when I FINALLY get home and start working the washer and dryer like one-armed bandits.

Witness this odd way to make a living at (in this order) http://www.youtube.com/watch?v=XVvnUyUp1_s and http://www.youtube.com/watch?v=4Imecvi3XeE

Act III on YouTube this weekend.

I'd love to chat further, but I've still got a couple more hotel towels to pack.

Peace,
HC
www.HollandCooke.com
 
No way "official" is the most abused word in radio promo copy. That distinction has to go to "more" as in listening several prizes in your prize pack, or several artists performing at your event "and more"
 
Well, I think you make an excellent point, Holland. It may seem like ivory-tower philosophy to some, but it's the same stuff I preach out here in the trenches. The more you use a term like "official" in a tongue-in-cheek way, it erodes the credibility said term has with listeners, even when it's a verifiable, concrete truth ("official 49ers station"). An unconscious, boy-who-cried-wolf syndrome creeps in.

BTW, I don't mind "and more" if it means shortening a laundry list of items in the typical "we have this, we do that" spot.
 
One I really can't stand (although I don't hear it much anymore) is when a jock is about to read a PSA on his/her shift, and the jock automatically falls into step by declaring "this reminder..."

I understand that that comes from a certain generation of broadcasters, but my question is, what did they think they were "reminding" us about? Some tidbit of community information that we never knew about in the first place?
 
Re: "But WAIT! There's MORE!!!"

Holland Cooke said:
Here's another cliche to avoid: phone numbers in commercial copy, as offered by a fellow consultant at last week's Radio Advertising Bureau convention in Dallas:

The list of clichés in commercial copy would run many pages. Avoid them like the plague. :'( :'(
 
Phone numbers are essential to a successful ad if that's the best way to contact the client.

Multiple contact methods on radio (i.e. directions, phone number, website) cancel each other out. Pick one and hammer it.

Word to avoid whenever possible: "we".

Word you cannot overuse: "You".
 
What about the phrase (which you will never hear on our station if I can help it)..."For all of your ______ needs"

To me, THAT says - we don't know how to finish writing the spot.
 
It's the ultimate cliche.

"For all your __________ needs" signals the listener to mentally tune-out.
ANY cliche THAT tired tells the brain "volume down," and blends-into-the-rest-of-the blah blah blah.

Rather than "FOR ALL YOUR PET CARE NEEDS," morning host Glen Gardner at WTDY/Madison grabbed-listeners-by-the-ears when his live endorsement spot said "THEY SAVED MY DOG'S LIFE."

THAT'S copy.

HC
www.HollandCooke.com

Disclaimer: WTDY is my client.
 
oldrover said:
Phone numbers are essential to a successful ad if that's the best way to contact the client.

Multiple contact methods on radio (i.e. directions, phone number, website) cancel each other out. Pick one and hammer it.

What gets me are the ones that have you go to the website (businessname.com), when the spelling of the name is not obvious. And the new customer (who may have been previously unaware of you) you're trying to attract is probably the least likely to know.
 
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