An ex-Cox Communications sales employee has accused her former colleagues of sticking customers with unauthorized services and bogus accounts in order to achieve sales goals.
The whistleblower is identified by Arlington, Virginia, ABC affiliate WJLA-TV as Anna Wilkinson, a former Cox sales employee based in northern Virginia. She said her former co-workers are bloating customer bills with unwanted services and creating bogus customer accounts in order to take advantage of as much as $12,000 in individual sales bonuses.
"The customer never consented, the customer had no clue they had five to sometimes seven accounts in their name," Wilkinson told the station’s news team.
WJLA said Wilkinson has filed a complaint with the Virginia state attorney general.
The station also quoted a current Cox sales rep, who it identified only as “Roger.” He said the bogus sales practices are widespread.
