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How to improve radio engineering at WGBH-FM Boston 89.7 MHz

T

thezak

Overnight, how might a WGBH-FM radio engineer be contacted for reporting technical difficulties as it's happening while listening via antenna!?...


How to improve radio engineering at WGBH-FM Boston Brighton 89.7 MHz

a) Monitor WGBH-FM overnight broadcasting for technical difficulties. Listeners listening to radio via antenna haven't good access to WGBH-FM for reporting technical difficulties to an overnight engineer.

b) Overnight don't broadcast for half an hour 2 unrelated recordings simultaneously, over oneanother to listeners listening to radio via antenna.

c) Overnight don't broadcast a tone for 10 minutes to listeners listening to radio via antenna.

d) Setup 24/7 live telephone line for technical difficulties reports from listeners listening to radio via antenna. Not voicemail. Not a next weekday audience services call center with staff unfamiliar with broadcasting technical difficulties.
 
Last edited:
thezak said:
Listeners listening to radio via antenna haven't good access to WGBH-FM for reporting technical difficulties to an overnight engineer.
Click to expand...

That's because there isn't one.
 
PTBoardOp94 said:
That's because there isn't one.
Click to expand...

What you describe hearing looks like problems with unmonitored automation selecting the right sources at the right times.

Preventing these types of issues from occurring is one of the reasons for WBUR maintaining a live engineer in studio 24/7/365, and not using automation.
 
thezak said:
Overnight, how might a WGBH-FM radio engineer be contacted for reporting technical difficulties as it's happening while listening via antenna!?...


How to improve radio engineering at WGBH-FM Boston Brighton 89.7 MHz

a) Monitor WGBH-FM overnight broadcasting for technical difficulties. Listeners listening to radio via antenna haven't good access to WGBH-FM for reporting technical difficulties to an overnight engineer.

b) Overnight don't broadcast for half an hour 2 unrelated recordings simultaneously, over oneanother to listeners listening to radio via antenna.

c) Overnight don't broadcast a tone for 10 minutes to listeners listening to radio via antenna.

d) Setup 24/7 live telephone line for technical difficulties reports from listeners listening to radio via antenna. Not voicemail. Not a next weekday audience services call center with staff unfamiliar with broadcasting technical difficulties.
Click to expand...


This would happen if people are listening online as well as an antenna

And no ones going to staff a phone line 24/7 live just to deal with listener complaints
 
SomeRadioGuy said:
This would happen if people are listening online as well as an antenna

And no ones going to staff a phone line 24/7 live just to deal with listener complaints
Click to expand...

And, before hiring staff to answer the occasional phone call, it's more likely that they would decide to sign off at midnight and return to the air at 6 AM.
 
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