Of course the complaints outweigh the compliments. In any given situation, unhappy people use the web far more to complain than those that are happy with a product or services. The old phrase "no news is good news' applies. The point is simple, you can't complain about a company or product unless you have first hand experience with it. There are always three sides to every story, yours, mine and the truth. Unfortunately we live in a society that bases much of what they say on supposition or what the media tells them. Take the economy. Most Americans seem to believe the president has some sort of direct power over the economy. He has little to none, but the media keeps asking what the next president will do for the economy and folks are making that an issue. I work for many of today's infomercial makers and can tell you I don't come across many if any that make a product that does not do something to the effect of what is advertised. Those that do are pretty quickly brought down by the FTC and state anchorites. Other than very few long running infomercials, what is out there is pretty fair to those that purchase. And even those that are getting huge complaints such as Direct Buy, it seems no one has found anything illegal in what they do. Perhaps some found it not fair, but no one seems to be able to prove they didn't get something for the money.