Here's my $.02. I'm a late-20'something, born in the late 70s and cut my teeth on 'country when country wasn't cool' so to speak. Stonewall Jackson, Moe & Joe, George, and George, Loretta, Patsy, Gene Watson and Merle Haggard. I was a little tike when my folks played it nearly constantly on vinyl. Over the years, country migrated to Doug Stone, Lionel Cartwright and through the years of Perfect Stranger and a few cowboy acts like that. Then came Garth, Trisha, Reba, and the newer crop. I've been a broadcaster for nearly 12 years. A vast majority of that in radio.
Fast forward to today. I recently had a conversation with a family member who complained, after watching the ACM awards, and said "this young woman was on stage wearin' a leather jacket, with hair that made her look like a tramp, and talkin' like 'I'm gonna kick your a$$'". That family member said one thing: "That's not the country music we knew. What the he!! have they done to it??". My only response, off the cuff, was "Nashville's not what it used to be." Nashville's still a beautiful city, but all you have to do is stroll up Music Row and you can see what's happened. They've strayed too far from the roots.
Ok, so an acoustic guitar doesn't sell. Fine. As Chet Atkins once said, "What is 'countrypolitan'? (jingles his change): Hear that? It's the sound of money." And he's right. But I'm sure in the era in which Chet said that, he wouldn't have agreed with the current state of "twang".
Not long ago, I had the opportunity to fly in to Houston, visit a friend, then travel to Austin for a family member's wedding. There's a lot of bandscanning a person can do on the Katy Freeway, to Columbus and up 71 toward Bastrop and eventually into Austin. I learned one thing. Country, the way I once knew it, is still very much alive. It's just being called something different: Texas music. Texas music hasn't strayed from its roots and it's not trying to be something it's not. I got to listen to two great stations while in Austin (KASE101 and KVET). Imaging of both is superb. KASE101 uses the WMIL/Milwaukee package and sounds very countrypolitan with a distinct Austin feel. KVET is distinctively Austin, and lives up to its name: "Austin's GenUINE Original: K-VET". Fortunately, I left Texas with a compilation CD courtesy of a friend, and after acquiring a little more of a taste for Texas music, I've completely worn out the CD. Aaron Watson, Pat Green, Slaid Cleaves, Roger Creager, Kevin Fowler and many others. It's music I can't hear in the midwest.
After really listening to it, I realized that if I owned a station, I'd integrate the music in slowly and over the course of a few years, the public would get used to it. The whole station sound has to be intact before you drop that little mint in the boiling water. Most small markets don't image well. Most have bad weather jingles, even worse legal IDs or just poor programming all over. Spots often just purely SUCK on small stations. Often times, it's not the music itself that fails, it's the way it's presented. From :00 to :59:59, your hour needs to be kicked-off well, music & jingles/liners segue nicely, tight spot segues, good jock flow, good weather jingle, solid news (if applies), and tight community calendar stuff that's relevant to the audience. Drop in some fresh music once/twice an hour and they're not gonna mind.
As for sales people who get to complain, with validity, about the music, I have one thing to say. Instead of complaining, put together a promotion to make it work. There are several ways to build the mouse trap. Programming from the charts is the easy way. Anyone can read an R&R chart. 9 times out of 10, from my experience, an AE who brings back a complaint about the music and says "sponsors" are complaining, is making it up. They want to look good. They embellish. It's their nature. That's what brings in revenue in a down quarter. Take what they say with validity, but embrace a fraction of it. It would benefit an AE to take that enthusiasm for the negative and turn it into a positive, and educate the sponsor on how the music is fresh and how the station is being designed to appeal to a different audience.