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Boston broadcasters are horrid at the basics

OK, I'm going to unload about the simple stuff that people on the radio in Boston have either forgotten or never knew.

1.  Never refer to the audience as "everyone," "you guys," "everybody," "folks" or any other collective term. It's "you." Radio is a one on one medium, people dont' listen to people talking to the multitudes, they talk one-on-one.

2. Restore top of the hour complete five minute newscasts, somewhere on the dial. Right now they don't exist. Metro news is a disaster, the ever-plodding WBZ requires 15 minutes to get through news sport weather traffic. This is radio, people, nobody's winning a Pulitzer for team coverage of a some nitwit getting himself shot in the South End. I can't find the equivalent of the old style top of the hour newscasts anywhere on the internet, I need to check several sites to do it an nobody anywhere puts together a simple internet rundown of top local stuff happening within the hour. We have abandoned top of the hour news and have not replaced it, even on the internet.

3.  Tell the jackasses who do the sports updates on WBZ-FM and WEEI that they really ought to do some work between broadcasts.  They clearly are busy surfing the Web for porn between on air appearances since they forget some of the simple basics such as a) you don't lead with last night's scores at noon, b) One is allowed to make phone calls to try to break/advance stories, c) Advancing, or to use radio's phrase, 'previewing' the night's contest ought to include stuff we don't know, and that stuff is usually about the visiting team. Radio is about being current and immediate, not about babbling the same thing over and over and over without even rewriting it. Radio is about forward movement, and don't ever forget it.

4.  The world does not revolve around celebrity gossip, Kim Kardashian's backside, American Idol and reality shows.  Morning shows have devolved into a level of poop that is staggering in its stupidity. Try being topical about something other than pop culture and being a Stern wannabe.  It's merely a new level of the 80s style 'celebrity birthdays' which was done because the AP gave you a list every morning and it was easy. Babble about Kim's bum is equally easy, requiring no thought, and program directors love it because they read in a book once that you have to "relate," and since most music station program directors have an IQ of 73, they think "relate" means living in an Entertainment Tonight or TMZ world.  Unfortunately for radio, people are not as stupid as program directors or Nit and Wit with Tookie in the morning.

5.  Listen to Siegal. Take notes.  He relates to an audience in a way the Stern wannabes and the "Nit and Wit with Tookie in the Morning" shows never can and never will.  By the way, the audience he relates to is more 35-54 than the WXKS demo, but listen to his phone bit between 7:30 and 8 and see how its done.

6.  Have a life outside radio, with people who don't work in the business. Radio people hanging out with radio people breeds an insulated perspective on the world that does nobody any good.

7. Forward momentum. It's the lifeblood of radio. Back announce songs only on occasion and only when it's something the audience might not recognize. Talk over the end of songs, nobody needs to hear the last note of a fade-out, it just invites them to go looking elsewhere. You pick up your audience and you drag them to the next quarter hour. Even with people meters, the basics are still the same, keep them listening, fight for the next quarter hour, the next song, the next minute.

8.  Don't listen to the corporate pablum that comes down in the memos.  It's all crap. Don't even read them unless it's in an envelope marked personal and confidential. Then read it and call a lawyer.

9. Never, ever, ever say "we'll be right back" or anything similar. The radio station ain't going anywhere. You can preview stuff, but never give the impression you're going away. Don't say "after this" or refer to stop sets as an interruption

10. Never, in the news, sports, or informational context, say that you'll have more information "when it becomes available." Never give the impression that you're sitting around waiting for stuff to be dropped in your lap. Be simple. Tell them you'll have more, tell them you have Tessa McBazookas talking with people involved, tell them you will have constant updates. But don't be passive. Remember forward momentum. Never say you're waiting for information to "become available."

11.  Unionize, unionize, unionize. It's tragic how many people at the local Entercom properties got hosed by the promises of company 401(k) contributions that the company summarily suspended. With AFTRA, they would have had more time in on the pension and the company could not have fooled around with their retirement without collective bargaining.  AFTRA is the best thing that ever happened to people in radio, and if you don't believe me, ask a few former stars whose day came and went, as all broadcasters careers come and go, but who got severance, the ability to continue health care based on relatively minimal earnings, and a pension when the company would have thumbed its nose at the employee it kicked to the curb. Its amazing to see producers doing announcer's work and being paid less than the secretarial help, but nobody can grieve it because highly paid right-wing nuts led a drive to decertify.
 
Preview the nights events? Isn't that what the shows do all day long? I just want the scores, and the times. I don't care if [EDIT*] is trying to extend a scoring streak in the Bluejackets Vs. Red Wings game.

Your advice stinks, and I don't like it. I don't want to feel alone in the world, keep up with the you guys and everyone.

[EDIT*-profanity]
 
Um, we're referring to "updates" that are anything but updates, but merely a dated recital of stuff everyone already knows. Keep reading and come to the part about forward momentum.

Judging by your comments, you appear to have the potential to be a program director.

By the way, that's not a compliment.
 
The OP, here, is right on the money. Our industry IS terrible, for all the reasons he states, and management everywhere is too dumb, insular or just plain ignorant of what good radio was and sadly, will never be again.
 
thirdendorsed said:
OK, I'm going to unload about the simple stuff that people on the radio in Boston have either forgotten or never knew.

1. Never refer to the audience as "everyone," "you guys," "everybody," "folks" or any other collective term. It's "you." Radio is a one on one medium, people dont' listen to people talking to the multitudes, they talk one-on-one.

2. Restore top of the hour complete five minute newscasts, somewhere on the dial. Right now they don't exist. Metro news is a disaster, the ever-plodding WBZ requires 15 minutes to get through news sport weather traffic. This is radio, people, nobody's winning a Pulitzer for team coverage of a some nitwit getting himself shot in the South End. I can't find the equivalent of the old style top of the hour newscasts anywhere on the internet, I need to check several sites to do it an nobody anywhere puts together a simple internet rundown of top local stuff happening within the hour. We have abandoned top of the hour news and have not replaced it, even on the internet.

3. Tell the jackasses who do the sports updates on WBZ-FM and WEEI that they really ought to do some work between broadcasts. They clearly are busy surfing the Web for porn between on air appearances since they forget some of the simple basics such as a) you don't lead with last night's scores at noon, b) One is allowed to make phone calls to try to break/advance stories, c) Advancing, or to use radio's phrase, 'previewing' the night's contest ought to include stuff we don't know, and that stuff is usually about the visiting team. Radio is about being current and immediate, not about babbling the same thing over and over and over without even rewriting it. Radio is about forward movement, and don't ever forget it.

4. The world does not revolve around celebrity gossip, Kim Kardashian's backside, American Idol and reality shows. Morning shows have devolved into a level of poop that is staggering in its stupidity. Try being topical about something other than pop culture and being a Stern wannabe. It's merely a new level of the 80s style 'celebrity birthdays' which was done because the AP gave you a list every morning and it was easy. Babble about Kim's bum is equally easy, requiring no thought, and program directors love it because they read in a book once that you have to "relate," and since most music station program directors have an IQ of 73, they think "relate" means living in an Entertainment Tonight or TMZ world. Unfortunately for radio, people are not as stupid as program directors or Nit and Wit with Tookie in the morning.

5. Listen to Siegal. Take notes. He relates to an audience in a way the Stern wannabes and the "Nit and Wit with Tookie in the Morning" shows never can and never will. By the way, the audience he relates to is more 35-54 than the WXKS demo, but listen to his phone bit between 7:30 and 8 and see how its done.

6. Have a life outside radio, with people who don't work in the business. Radio people hanging out with radio people breeds an insulated perspective on the world that does nobody any good.

7. Forward momentum. It's the lifeblood of radio. Back announce songs only on occasion and only when it's something the audience might not recognize. Talk over the end of songs, nobody needs to hear the last note of a fade-out, it just invites them to go looking elsewhere. You pick up your audience and you drag them to the next quarter hour. Even with people meters, the basics are still the same, keep them listening, fight for the next quarter hour, the next song, the next minute.

8. Don't listen to the corporate pablum that comes down in the memos. It's all crap. Don't even read them unless it's in an envelope marked personal and confidential. Then read it and call a lawyer.

9. Never, ever, ever say "we'll be right back" or anything similar. The radio station ain't going anywhere. You can preview stuff, but never give the impression you're going away. Don't say "after this" or refer to stop sets as an interruption

10. Never, in the news, sports, or informational context, say that you'll have more information "when it becomes available." Never give the impression that you're sitting around waiting for stuff to be dropped in your lap. Be simple. Tell them you'll have more, tell them you have Tessa McBazookas talking with people involved, tell them you will have constant updates. But don't be passive. Remember forward momentum. Never say you're waiting for information to "become available."

11. Unionize, unionize, unionize. It's tragic how many people at the local Entercom properties got hosed by the promises of company 401(k) contributions that the company summarily suspended. With AFTRA, they would have had more time in on the pension and the company could not have fooled around with their retirement without collective bargaining. AFTRA is the best thing that ever happened to people in radio, and if you don't believe me, ask a few former stars whose day came and went, as all broadcasters careers come and go, but who got severance, the ability to continue health care based on relatively minimal earnings, and a pension when the company would have thumbed its nose at the employee it kicked to the curb. Its amazing to see producers doing announcer's work and being paid less than the secretarial help, but nobody can grieve it because highly paid right-wing nuts led a drive to decertify.

1. CONTENT sells, not formatics.

2. You hit the nail on the head in your last sentence. OLD STYLE. Traffic on the 3's, weather on the 10's...it creates listening occasions, which are you lifeline in PPM.

3. Sure, last nights scores at noon may not be the best content, I'll give you that. But PPM has proven that TSL ain't what it used to be, especially with competition. It's safe to assume a majority of the cume has turned over by the time the next update airs. Also, some days, breaking news isn't available. Some days the local team may not be playing. As a sports fan, I'd rather hear last night's box score again for the Sox than a "Mets - Yankees" preview.

4. Awww...poor you. Not getting what YOU want on the radio...so I'm gonna call everyone who does it a stupid head. Are you gonna pick up your ball and go home now? By the way, I haven't heard a single morning show that is entirely celeb gossip.

5. Segal? Yes, Matty is fantastic.

6. Give examples.

7. We all learned that starting a talk break .76890 seconds earlier is THEE most important factor in a stations success...but we forgot. Thanks for reminding us!

8. While one may not always agree with said company's vision, you do work for them If you worked at McDonald's and decided to sell dollar menu items for .75, you'd be fired...WITH CAUSE. Same rules apply in radio, regardless of what your lawyer says.

9. Once again, formatics vs. content.

10. The average listener hears the info you provided and doesn't contemplate logistics.

11. I may actually agree with you on this. But it doesn't take away from the fact that points 1 through 10 are ripped from communications text books. Remember, those who can, do. Those who can't, teach.
 
All this is why Boston needs non-commercial public radio. They do top of the hour news, they don't cover entertainment like it's important, and they don't have corporate pablum. Don't like what's on AM radio? Make the switch to FM. It's right on the same device. You'll be a whole lot happier.
 
7. Forward momentum. It's the lifeblood of radio. Back announce songs only on occasion and only when it's something the audience might not recognize. Talk over the end of songs, nobody needs to hear the last note of a fade-out, it just invites them to go looking elsewhere. You pick up your audience and you drag them to the next quarter hour. Even with people meters, the basics are still the same, keep them listening, fight for the next quarter hour, the next song, the next minute.
Unfortunately, that is not achievable. The average listening span in PPM is less than 15 minutes and the main reason for tune out is neither a bad song or a stopset... it is no longer being able to listen, such as getting to your destination, having to do a chore or go to a meeting and so on. Stations have to program in micro-slices of the day.
11. Unionize, unionize, unionize. It's tragic how many people at the local Entercom properties got hosed by the promises of company 401(k) contributions that the company summarily suspended. With AFTRA, they would have had more time in on the pension and the company could not have fooled around with their retirement without collective bargaining. AFTRA is the best thing that ever happened to people in radio, and if you don't believe me, ask a few former stars whose day came and went, as all broadcasters careers come and go, but who got severance, the ability to continue health care based on relatively minimal earnings, and a pension when the company would have thumbed its nose at the employee it kicked to the curb. Its amazing to see producers doing announcer's work and being paid less than the secretarial help, but nobody can grieve it because highly paid right-wing nuts led a drive to decertify.
In my career, I took over a number of failing stations that had very tight union contracts. They had no flexibility to adapt to a changing market due to work rules that would provoke a strike upon any attempt to change. I managed to change that situation (even after being threatened with a gun at one meeting) and the stations went to the very top of ratings and billing.

So my words of caution are to make sure your benefits are not just self-centered and that you continue to work with, not against, management.

One of the key reasons for staff reductions is to avoid unionization. There has to be more union-management cooperation for that to work in today's declining radio environment.
 
Unfortunately, that is not achievable. The average listening span in PPM is less than 15 minutes and the main reason for tune out is neither a bad song or a stopset... it is no longer being able to listen, such as getting to your destination, having to do a chore or go to a meeting and so on. Stations have to program in micro-slices of the day.

In my career, I took over a number of failing stations that had very tight union contracts. They had no flexibility to adapt to a changing market due to work rules that would provoke a strike upon any attempt to change. I managed to change that situation (even after being threatened with a gun at one meeting) and the stations went to the very top of ratings and billing.

So my words of caution are to make sure your benefits are not just self-centered and that you continue to work with, not against, management.

One of the key reasons for staff reductions is to avoid unionization. There has to be more union-management cooperation for that to work in today's declining radio environment.
Yet those musicians union "record turner" jobs in cities like Chicago all still went by the wayside.
 
Yet those musicians union "record turner" jobs in cities like Chicago all still went by the wayside.
One station I worked at years ago was in a small market where the Jocks and even the PD and MD were all young, weren't well-paid and they basically looked at it as a stepping stone. The AFTRA dues one had to pay, especially for part-timers took a considerable chunk of their checks, but one had to pay up before they could say a word on-air. About a decade after they voted to unionize, the station got bought out by a larger media company who axed most all the air staff and simulcast one of their other stations there, inserting local spots in the feed they sent to that station (this was before voice tracking and widespread use of automation). After paying dues in some cases for a decade, there was no "protection" or severance, etc. In the end, the staff that remained felt betrayed (justified or not) and voted to get rid of AFTRA. This set off alarm bells and they sent in the NLRB to find out what happened or if there was pressure to vote the union out. They found that only 1 person voted to keep them, and even the shop steward voted to end their union involvement.
 
2. You hit the nail on the head in your last sentence. OLD STYLE. Traffic on the 3's, weather on the 10's...it creates listening occasions, which are you lifeline in PPM.
That is not what drives PPM. Benchmarks are the staple of diary markets 'cause they get people to remember what they listened to when they fill the diary. In PPM, the limitation is the amount of time a listener can spend with radio.

A listener gets to work: that listening occasion 10 minutes from now won't get heard because the person got out of the car to go into work. Or the mother left the kitchen to take the kids to the bus stop. Or the employee had to go to the loading dock.

It's pretty hard to get listeners to stay any longer than they actually do.
 
Even more automation, even less live and local.

The same could be said about almost everything people do everyday. Call your doctor overnight. Call the gas company on a weekend. I did both of those, and they both told me to call 911. Consider how much live personal interaction has been replaced in your every day life. Banking at the ATM. Self checkout at the grocery store. Pumping your own gas, and the total lack of service at what were once service stations. It has become even more impersonalized, more automated during covid. Why should radio be exempt from everything else we do including other forms of media or other platforms for entertainment?
 
The same could be said about almost everything people do everyday. Call your doctor overnight. Call the gas company on a weekend. I did both of those, and they both told me to call 911. Consider how much live personal interaction has been replaced in your every day life. Banking at the ATM. Self checkout at the grocery store. Pumping your own gas, and the total lack of service at what were once service stations. It has become even more impersonalized, more automated during covid. Why should radio be exempt from everything else we do including other forms of media or other platforms for entertainment?

I never said that increasing lack of local or personal service and more automation is exclusive to radio, or that most everything else in society isn’t also increasingly like that. It certainly is. However, the topic of this forum is radio, so I made that comment in that context.
 
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