What I am saying is mostly for the sake of discussing, debating and arguing for and/or against radio research.. Points to ponder if you will.
The goal of radio research is not to find out individual taste.
But, it is supposed to cater to the largest audience possible at any given moment to get those listeners to the advertisers. Correct? How can any radio research know that at any given moment what song the
majority of people really want to hear? Wouldn't it make sense to not even have a "format" on the station but simply seek out the song that the
majority of the people in the market feel like listening to right now and play THAT SONG? That's impossible.
And if this is true:
it is supposed to cater to the largest audience possible at any given moment to get those listeners to the advertisers
then, Pandora's model works better. Because at any given moment I can up or down vote any song that comes on. Yes, that is based on personal taste, but the advertisers can reach a larger audience listening at any given moment because I am controlling the "dial" by choosing which "station" I want to listen to; each song in effect becomes a "station". If Pandora can tell you that at any given moment the majority of it's listeners down voted "Hotel California" when it popped into their listening stream, would you consider it reliable research to use on a station whereby the goal is to find songs the majority of people want to listen to?
That's how OTA radio differs from personalized services like Pandora.
As I just said above, Pandora may be a
personalized music service, but radio in effect TRIES to be
personal by selecting the songs it thinks the majority wants to listen to. I feel like some of you are talking out of both sides of your mouth. One minute I read that one
has to listen to what the
stations play, so it is not a personalized service but then also read from the same people that there is research to show what music people prefer to listen to when they do listen. Is that not trying to make radio more
personal to as many people as possible? Is not radio's goal to provide
personal weather, news, local events... That information should be regarded as "personal information" for the listener because radio wants to be personal with the listener. Why not music too? So is the music radio plays based on personal taste (albeit a small group of people chosen) or is it just a group think kind of thing? Is radio personal? Is that not the angle to advertisers? "Radio is personal, intimate and immediate. We give people what they need/want when they need/want." Or does that only apply to the information part of radio (news, weather, local information and commercials), but not the entertainment (voice trackers from afar, and music selected by research ( a local focus group? really? ) but mandated from a corporate office that has an agreement with the record labels to push certain songs/artists despite what that "local focus group's" findings reveal).
There are songs I didn't like the first 10 times I heard them, but after much repeating I have found myself tapping my toes to it. "Tell a lie often enough, it becomes truth comes" to mind.
Radio research accomplishes what it's supposed to do, under rules that the stakeholders agree.
Aha, so the rules can change but the stakeholders have to agree to the change. In other words, if currently 10 seconds of a song is played in focus groups and that is what the stakeholders agree to.. to change to 15 or 20 seconds, all stakeholders must agree. You can't have a rogue PD thinking, "hmm I wonder if 20 seconds of a song will change the outcome of the results" without having it approved by the Industry as a whole.
It's not perfect, and there are lots of competing companies providing different approaches to research saying their system is best. Every time you ask people questions, you're likely to come up with different results. People want what people want. They won't be satisfied with OTA radio until it plays what they want when they want it. On the Philly board, we have people complaining that when they tune in to all-news radio, it's not immediately giving them the specific information they want at the time. Of course not. Same with music. The only way to deliver what EVERYONE wants is to give EVERYONE their own radio station.
I think to admit the research is not perfect is a big step in this discussion. I think to even admit that it is
possible that the research could be wrong would be better. Because, as is, OTA radio will eventually lose ground. My kids love Grooveshark and Jango but they also listen to the radio. My wife prefers her iPod to the radio. She is the target demo most stations seek. I do not enjoy what I hear on the radio as much either. But I believe good content is like the ocean: sometimes the tide is in, sometimes it is out. I do believe radio as we know it will adapt; I've seen that happen already.
To get back to what I said at the beginning to those of you saying radio's purpose is supposed to reach the largest audience possible, I ask: why are there formats? If every radio owner only wants the largest profit possible, and
if THAT means catering to the largest audience possible in any given market, why doesn't every radio station go after the same demo? It's because the need to cater to the largest audience is not true for attaining maximum profits. I honestly believe the audience size does not matter in radio. What matters is: what can the station deliver to it's advertisers? A station with 1000 listeners COULD provide more value to an advertiser than a station with 10,000. It depends on what the product is and who is listening at any given moment. So, if you think you can help your advertisers sell more 401ks than zit cream, what kind of format will you run? Are you playing One Direction or are you playing Billy Joel? Also, the sales team matters. If you have the most listeners but your sales team cannot sell, what would it matter? You could have 100 listeners with a sales team that can sell ice to Eskimos and the format really would not matter because you have sales. And even better if your small audience is responsive to the ads they hear. (This topic of radio sales becomes a more complex discussion, but for a basic analogy you must agree).
There is much more to radio than any given station having the most listeners, because obviously there can be only one. There is much more to radio than playing songs that "test well", because there are still people who like songs that don't test well. They just may not have been picked for your focus groups. There is much more to radio than knowing the focus group likes one song over another because one group may say "good song" and another may say "bad song". There is much more to radio including agreements between owners and promotional companies, including record labels. There are relationships involved and history too.
I'm all for telling the enthusiasts "these are the rules radio currently plays by", just like any sport plays by rules. But like any sport, sometimes the rules must change in order to benefit either the players and/or the fans. That's business. Period.