I have known of this station for years. I remember when they did a 15 minute repeating loop of tourist information as their format and to tell you the truth, it was the best structured of any of the Visitor Information Stations I heard. Then the college took over several years later I suspect. I would question if the station was the very first to do the tourist information format many termed 'Visitors Information" format, but certainly one of the first and likely the first FM. I'll clarify, the 'Tourist' format they did was to be supported by sponsors who underwrite segments. Other such stations that were commercial, sold commercials that blended with the various segments. This is not the format of those little 10 watt TIS station on the AM dial and a totally different animal in ownership, rules and purpose.
I do not want sound really mean here, but pulling up the WKCC website, I this the issue might not be the listeners and business community not responding but the station itself. Nowhere on the website is there anything about donating, becoming a member or underwriting. The home page is not visually descriptive of the station. I suspect such glaring errors extend beyond the website. With many stations if you have trouble in one sector, it extends to all sectors.
I would suspect poor programming choices, poor promotion, marketing and likely other issues are involved here. If I were programming the station and could not clear Morning Edition or All Things Considered, I would be touting I was playing classical music to put a smile on you face (to start or to end your workday). And I'd do classical music well. It looks more like they want to be as NPR as they can but with NPR breaking their legs. As my Dad said, if you can't beat your competitor because they can walk circles around you, then find another way to carve out your niche. In other words, if you can't beat them, don't try to, but look for another way to win. The worst is to pretend to be what you are not. As one boss said, if it is trash, at least be proud of it, because it is all you've got and at least you can pull yourself up from there.
I'd push finding grants, selling Underwriting and building attractive incentives for listeners to give to the station. There's nothing mentioned on the website, so I'm thinking the reasons to give, underwrite, etc are slim to none.
I suspect in this case, it's not the audience but the radio station operation at fault for the failure of the station. Maybe with wiser programming decisions and an organized plan the station could do well. Just looking at the website, it's is a jumbled mess full of 'legalese' statements and promotion of programs that are specialty shows, not their fulltime format that they cleverly ignore. The PSA page is especially arrogant. It comes off as 'this is our policy and we have this policy because we want it and if you don't like it, tough.' You should say, we gladly announce PSAs but because we have some many wonderful events in our area, we may not be able to announce your event as frequently as you would want. Please ask us about options that can increase your impact. I do commend them on telling the organization what to submit to the station. It is a perfect description.
Sadly, just a few changes, relatively minor, and likely some better organization, the station would likely do very well. I hate to see such stations bite the dust where they could easily be turned around. More than likely a national Christian broadcaster will grab it or some other station that asks for a local studio waiver.