The phone line looking ports on the cable modem are for ethernet cables. If you set up a wireless network you're using one of them.
I'm glad this finally seems to be working for you and glad that TWC did enough to help you. I was really thinking they were going to tell you to forget it, you'd have to get a DVR from them.
I've been afraid of that too. But each request for more help is accompanied by my statement that I am very dissatisfied and that I'm considering going to the federal government with this. I certainly don't want to send the new TiVo back, but it's so hard to use. I don't know if I'll ever get used to it. I can look up shows on the broken one as long as it works and find each one I want to watch, which will be a pain, on the new one. I could tell it what to record now, but I might break something if there's no cable or Internet connected to it.
I thought everything had been solved, but of course I have a new problem. And i reported it to the Time Warner people and of course the Asians always assure me everything will be all right. I decided to look at where the USB cable plugs in to the tuning adapter and the TiVo. I saw the place on the TiVo but on the tuning adapter it's an HDMI cable, which comes with it. I called to find out what I do, although the thing seems defective and I never did see if the man got it to work. He had promised to make it possible for me to watch TV, but I turned him down since the objective is only to record. It turns out, even after I asked for a tuning adapter and an M-card, that they gave me neither. The same woman who told me EXACTLY what I needed answered when I called, so I didn't have to deal with a debate about what I did and didn't need. I couldn't give her any information from the box, but I did have a manual. It's a DTA, all right, as the remote says. That does not stand for Digital Tuning Adapter. This thing is for HD. That's why the woman asked if I needed a cable box for a flat-screen TV the first time I picked up two boxes. I assumed at first that there was one for a flat-screen TV. Then I realized I needed a different one if my TiVo could change its own channels, and that's why I called TiVo. I was told I needed a tuning adapter. And yet the woman who got the box for me did not bring me one when I asked for it. Someone, somewhere along the line, said I didn't need to have someone come to my house, but I could pick up a box from Time Warner. We now see how well that works out. I could do all this myself, I have been told, but I asked for someone to come when the box was apparently defective. The man did not know I had the wrong box, so even having a man come to my house won't do. He was a contractor, and I get that there's more demand for their services since the change to digital is coming. But one of the Asians promised me a qualified person. This man's not it. And I may have forgotten to mention he said I was 80 years old.
This ends Wednesday or the federal government will be seeing my comments on why a merger with Charter should (or should not) take place, which if I do it online will mean a copy goes to a Time Warner supervisor. I never had anything bad to say about Time Warner but a merger would surely mean things get worse. Or would it? Would it improve this? I know this is mainly about recording shows, and the man said Time Warner people weren't there to install someone else's equipment, but the only reason I can't use it is their change to digital. Now I could have set it up for analog TV until the August 11 deadline, but I'd have had to do the setup again when it changed. Plus I would lose the ability to record "Jeopardy" on channel 22 as a precaution. Actually, I can't do that now. It records one second of the show and quits. Time Warner is lucky the old TiVo quit working for reasons unrealted to the upgrade because I was told they'd have to buy me a new TiVo if they had made the old one obsolete. This tells me they are obligated to make the machine work. And if they don't because it's not theirs, then they have an illegal monopoly on recording shows. I'll bet the federal government would like to hear about that.
Surely other people are getting their DVRs from someone other than Time Warner. I never did because it didn't occur to me that I could get one if had basic basic service. But it might be more expensive because I'm using basic basic service. At least that gave me a few extra months, though I would have done all this several months earlier if the woman to whom I gave the cable box back hadn't said to wait on the M-card and the tuning adapter.
So many people watch HD that I guess most people with DVRs went through all this at some point. The man who came to my house two years ago seemed to know what he was doing, and even he didn't know how to do certain things without help from the woman from TiVo on the phone. We didn't get the channels to work for some reason, but it might have been all those missing details I was told about. And because I didn't know my Internet problem could have been solved at that time with an Ethernet cable, I sent the machine back and got that older one from Amazon, with help from a man from TiVo. I honestly though the hole for that cable was the same shape as the one for the phone line. At the time, I had a modem with only one hole. I could have gotten help with my phone company, I'm sure. But because the modem misbehaved when it wasn't plugged in right, I got a new one! Not free.
If I complain about all that's gone wrong, maybe I can get some other stuff for free. These boxes and the M-card won't be free after a certain amount of time, but ...
After all, Time Warner forced the change to digital on me. I didn't choose it. Furthermore, the woman who told me what I need said only Time Warner and Cox were doing it. Other companies don't even require this box that has given me so much difficulty.
