"We will never consider the needs of the listeners who use the station the most."But generally speaking, those who complain about repetition have listening patterns which are atypical of the vast majority. They listen for longer periods and therefore notice repetition that the typical listener never will. And those of us who are programmers know this and never consider the criticism to be valid.
There are very few industries that so willfully ignore the needs of their most ardent customers. (I know, the listener is not the customer, yada, yada,...)