I worked for a big 50,000 Watt FM in NW PA for 4 years that carries Pittsburgh pirates baseball
We had a west coast game one night that didnt get over till 130am eastern or so.
And when my PD woke up at 6am, he heard dead air on the station.
We discovered the station had sat dead since the game ended at 130.. why? Either the network didn't send or they send but our automation didn't "see" the end of game closure tone .. which would've kicked our computer back into local automation mode.
Radio is not perfect, and i dont always like what happens or why. But you can have the best equipment and staff (which that station has/had/has/does) have.. and things can still fail.
Often those commenting from the outside have no idea whats actually going on, what the cause was or whats being done, but they beat it like a dead fish.
I love this business and treat any station i manage/work on air at like it's my own. i live above the station I manage now and we STILL have dead air or automation issues. I'm checking in and listening all the time, but stuff STILL happens