Developing the emergency backup plan
The case manager or care coordinator must discuss and develop emergency backup plans with the person and their legal representative (if applicable). The case manager or care coordinator will provide information to ensure the person can make an informed choice about the people, organizations, providers, services and technology that may be available to provide support during a staffing emergency.
The backup plan must focus on the person’s needs, desires and preferences for service delivery. The support the person chooses as part of their emergency backup plan does not need to include only formal supports and services. The person may choose to receive emergency backup support through assistive technologies, family members, friends, community organizations or other informal supports. Exploring preferences and choices with the person may lead to identifying unique and innovative backup support — something not necessarily part of their regular list of options. Each person’s strengths, needs and supports are unique. A backup plan should reflect each person’s individual circumstances and choices.
Important topics to discuss include, but are not limited to:
- Plan for short-term staffing emergencies (e.g., staff are late, staff did not show up)
- Plan for long-term staffing emergencies (e.g., staff resigned, staff are unable to work, primary caregiver is unable to care for the person, provider terminates services, residential site closes)
- From whom the person wants to receive support during a staffing emergency (e.g., family, friends, organizations, providers, assistive technology, formal and informal caregivers)
- What specific support the person needs and wants
- When the support will occur (i.e., frequency, duration).
Planning for staffing emergencies in advance will help the person make an informed decision about the services and supports available to them.