Good points made here. Ratings are down, but this is true for many Public Radio stations in markets larger and smaller than Buffalo-Niagara Falls. Certainly, the availability of program platforms may affect the ratings of the OTA platform. Streaming of The Bridge does not at this time appear to be a raving success. The true indicator appears to be the financial report. While WNYPBA appears to be in the black, the fact that donation/membership funding is down is not a good indicator.
Does the decline in membership funding mean that listeners have completely abandoned the station or have significantly reduced their Time Spent Listening ("TSL")? In either case, it reflects the listener's dissatisfaction: The product is not worthy of a listener's pledge equal to or greater than the amount contributed a year earlier, or at all. It's doubtful that listeners have totally forsaken WBFO, but it may be that listeners are not satisfied with the changes that have been made, and are voting with their wallets.
NPR listeners, research has shown, are a very savvy lot; well-educated, articulate and "woke" in the true sense of the word, which is to say they're not easily bamboozled. Very likely, the CEO and the numerous heads of staff will figure this out ... as if their jobs depended on it.