An issue affecting one or two users with limited information given is not something we can easily troubleshoot. As with any site full of constantly updating content and data there becomes millions of variables in play.I was told nothing was wrong when clearly there is an issue.
And again we did nothing. So wasn't on our end.Suddenly it seems to be fixed.
I've been doing web development and support for decades. A screenshot at most gives 25% of the total picture and the majority of what people believe are issues on the server side or site end are almost always on the user end. The most common fix is usually a cache/cookie flush for the site on the local end. That's why I usually start there.I have several machines on Win10, Linux Mint and Mac OS. And when the Mac machine did a little update it did have a burp, but got it elsewhere. A screen shot would be of help. On the amateur forum they ask for screens to figure out stuff.