We are getting the run around with TuneIn and our streaming player. We use SecureNet as our streaming partner. I cant believe we are the only people using SecureNet as a streaming host having issues with TuneIn. Any suggestions?
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SecureNet and TuneIn.
- Thread starter The Hustle
- Start date
What kind of issues? I have issues with many of my clients with Securenet and TuneIn is just as poor when it comes to customer service, so more details would be needed to explore where the cause lies.
Hey Lance...so we have attempted to submit our streaming player URL from SecureNet to Tunein. This was the response I have gotten from them.
"Thank you for contacting us regarding this issue. I've confirmed that this station's internet stream is currently unreliable for everyone. Please provide us with a new streaming URL so that we can make the necessary changes for you. We are awaiting your response."
To be fair, this is the most timely response I have ever gotten from Tunein. Dealing with them in the past, it would take weeks to hear back from them. The "new streaming URL" is next to impossible...i think. Unless SecureNet has other URL options...
"Thank you for contacting us regarding this issue. I've confirmed that this station's internet stream is currently unreliable for everyone. Please provide us with a new streaming URL so that we can make the necessary changes for you. We are awaiting your response."
To be fair, this is the most timely response I have ever gotten from Tunein. Dealing with them in the past, it would take weeks to hear back from them. The "new streaming URL" is next to impossible...i think. Unless SecureNet has other URL options...
When you're submitting the player URL are you submitting the direct stream path or the Securenet player link?
If you'd like, DM me or email me at [email protected] with the links you have and I can help get you what you need.
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