If this were a one-off, I wouldn’t be nearly as critical—stuff breaks, automation glitches, it happens. But when the same thing keeps happening, even after it’s been noticed and reported, that’s no longer just a technical issue. That’s a process problem.I don’t like most of the content either, but I don’t think you can say they’re not running a top-notch operation because of issues with the automation system. Most of the time during overnights or weekends they only have one person in the building monitoring 5 or 6 stations.
I’ve had issues with my client’s spots at all the clusters. A couple of their spots “misfired” during a voicetracked show on WSOC. On WBAV, the music continued to play during the whole stop set and you couldn’t hear any of the spots. There is a hard stop at 7pm to start syndication on WOSF, and one of my clients spot was cut off after 10 seconds because DL Hughley ran late. WKKT’s automation system jumped an hour ahead, and they had to make up everybody’s time. Automation issues are very common unfortunately.
If there is a jock in the studio live, I’m less forgiving. They should be catching those issues ahead of time.
Maybe that makes me old-school, but expecting zero tolerance for extended dead air doesn’t feel unreasonable. Twenty-plus minutes of silence isn’t a minor hiccup—it’s a fundamental failure.
If that’s considered acceptable in today’s radio environment, then the problem isn’t expectations being too high. It’s the bar being set too low.