I see that as an unproven declaration. I suspect that they aren't happy with the flip to "an urban format," not because what it is being flipped to, but rather a flip from what they preferred.
If they flipped from classic hip-hop to Spanish language tropical music, I would suspect that the listeners who wanted classic hip-hop would be upset. I would suspect that they would be upset because what they preferred was taken away, not because it provided a station to the Latinx community.
Again, you're making a declaration without anything to support said claim; other than anecdotal evidence and generalized perceived connection between other cultural issues and this individual situation.