If anyone reads the apology, it is clearly apparent why apologies are mostly done by PD's and especially GM's. Just in the first paragraph: "I 100% understand why people are justifiably angry. I made a mistake and it's hard to look myself in the mirror, but I want to acknowledge it. I apologize from the deepest depths of who I am." A couple of redundancy moments, a mixed metaphor.... You can get away more easily with those errors when you are speaking, but once you put it in writing? Not so much. It's better to have mommy check it first.