KOOL Listener Lauren said:
Taking phone calls is not the one and only way to be out interacting with listeners and the community. Again, KTAR greatly surpasses KFYI in this.
Okay, fair enough. Let's look at this objectively:
1) Phone Calls. KTAR = 0, KFYI = > 0 (although not that many, but still more than nothing) Advantage: KFYI
2) Community Interaction, hitting the streets. KFYI personalities appear occasionally at various locations throughout the valley, shooting events (yee-haw), car dealerships, etc. In addition, during all four debates (three presidential and one vice presidential) KFYI has been out and interacting with the audience both on the phones and putting mics in the crowds at local pubs to discuss the election. Meanwhile, KTAR personalities venture outside of the studio virtually never. Their post debate coverage for two debates (and presumably tonight's as well) does feature a few 'man on the street' type interviews that are live, but most of the discussion is an in studio group. Advantage: KFYI.
3) Social Media. Both KTAR and KFYI have a facebook and twitter presence. Occasionally KFYI uses facebook as a means to incorporate individuals into contests such as the Barely Famous Nearly Young's "think like the media". I don't believe any hosts have directly read messages from facebook or twitter on the air, although I can't say that for certain. Meanwhile KTAR hosts will read a few remarks from twitter or facebook on the air, although over the past few weeks this has been seemingly non-existent. It's as if the listeners just don't exist. Advantage: KTAR by a tweet I guess.
4) Email, website, miscellaneous communications. KFYI has the standard yawnfest Clear Channel site design, not bad, not revolutionary by any means. Show hosts do have their own pages, there are comments, links to podcasts/on demand media, etc. KTAR's site is virtually the same, shows have their own pages, links to podcasts/on demand media, comments, etc. KFYI hosts are more likely to read your email on the air or respond directly as has happened in the past, but that sample size is too small for me to directly declare that aspect a win one way or the other. Overall though... Advantage: None.
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So really Kool Listener Lauren, KTAR is not more interactive. Their news coverage is slightly superior as long as the sun is up, then they're both awful after dark. Radio stations are chartered to serve the community, and I don't feel that either (especially KTAR) does so. Period.