Dang, my granny has one like that...drives me nuts! Umm....try the old standard unplug it from the wall power (God I hate myself right now, I sound like a DirecTV customer "service" rep....kill me) go pee, put some soup on, careful not to combine/confuse the two, plug it back in, stand on one leg, try any "reset" or "initial setup" option if you have one. If that doesnt help, try hitting it or putting it in the microwave with the soup and then pee on it. I can transfer you to a service technician, hold please....