I ordered the service in Aug of 2005 Lady on phone tried to take my info after she kept putting me on hold several times because she was so busy playing around with other reps (Laughing Joking ect..) I coundn't understand her because she was laughing so hard. Took my radio ID only no address no phone # no Credit Card info told me to enjoy the service and if I had any problems to give them a call back. OHH OK!Well after a month I thought I'd better make this right so I called to do that, The rep told me they have no info on my receiver I told him I joined in Aug and again he said Sir, We have no record of this radio ID and then told me if I'm getting it for free to enjoy it So XM Free since Aug 2005