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Article: Glitches hit cable switch from Adelphia to Time Warner

C

CrankyYankee

Time Warner Cable has been so inundated with complaints as it has taken over neighborhoods formerly served by Comcast and Adelphia that the company is slowing its rollout and offering discounts and freebies to mollify customers.

Viewers swamped Time Warner call centers after engineers started three weeks ago to integrate Southern California systems acquired from Comcast Corp. and Adelphia Communications Corp.

Complaints abound of canceled channels, digital TV forced on customers, Internet connections lost, e-mail accounts botched and arrogant service — once, that is, a live person finally answers the phone.

http://www.latimes.com/business/la-fi-cable11nov11,0,3659593.story?coll=la-home-headlines
 
I live in a former Comcast area that was recently taken over by TWC. I'm fully understand why, about the complaints...case in point--internet service. For the last couple weeks, my internet connection at home has irratic at best...some days it would work, other days it doesn't. I got on the phone with their customer service, and of course waited on hold for nearly 15 minutes until I got a live voice. I went through the situation with the representative (who was pretty nice BTW), and she tried to reconnect my service, but I given the the run-around when she transfered to the Comcast reps, who in-turn were going to transfer me back to TWC. I decided, "the hell with this...I'll wait it out, or just go with another ISP".

Right now though, until mid-January, Time Warner is making channel lineup changes...in fact they have a list on their web site telling you when you get the new lineup. For us, Inglewood/South Los Angeles, our changes take place in mid-December. There are some areas who are getting new lineups this week.

If you're a TWC subscriber, here's the list of areas with the new lineup changes
http://www.timewarnercable.com/socal/channellineups/default.html

They also say that all of the local channels will have digital picture and sound...and with the exception of KCBS and KABC (to lesser extent), the reception for the other locals are average at best.
 
I got my brochure fom TWC with teh new channel lineups and the new pricing scheme. The switch in channels (in my area) says 7 December in their letter and 14 December on their web site. Not that far off on the calendar and they are still confused.

Biggest issue (for me) is the new pricing policy. For digital cable we have to pick a "tier" of channels. My letter gives me what channels will be in each tier (and naturally I will need more than one - big surprise) but no method of telling TWC whch one(s) I might want.

So I have no idea what I am going to see when I turn on my TV on the 7th (errrr... 14th).
 
For our area, we were told that our new channel lineup was to change over on December 5th, but now (at least according to the TWC website), it's now going to be December 19th. I just hope that they can reinstate the NFL Network...it's a shame that the two largest TV markets will get shut out of the live NFL games that start on Thanksgiving night.
 
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