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Being a caller to Local Talk WDEL vs WILM

The major difference between calling in to WDEL's local talk shows and WILM's is that WILM will give preference to people calling from work and to people on cell phones. WDEL does not. I even called Rick Jensen off air and discussed this with him and he said that WDEL doesn't have a cell phone and people at work policy. I suggested they might want to get one or they are basically limiting their callers to the unemployed and the retired, as people at work may be able to take a couple of minutes to call in a comment, but can't hang on the phone for 15+ minutes waiting to talk. I've tried to call both Al Messetti's and Jensen's shows while on my breaks at work via my cell and ended up hanging up as my break time ended before my turn came up and I had to go back to work. Whereas when I've called WILM's local talk show (John Watson), if you tell the producer you're on a cell or at work they'll give you priority. WILM seems to want to encourage the younger at work demo to call in where it appears that WDEL would rather encourage only the folks who have nothing better to do all day to participate, because they aren't working. For me, the perk to listening to a local talk show is if you want to add a comment you can. If I can't, then I might as well listen to one of the national talkers who are generally more entertaining, even if I may not agree with them, than the local talkers.
 
But what you forget is that 'DEL limits callers to once or twice a week and 'ILM doesn't.
 
Mike,

You're right. We don't have a cell phone/at work priority rule.

Question: would you feel differently if you weren't on a cell or at work and had to keep holding because we kept bumping people in front of you?

And what's to stop a caller from just telling us that they're at work or on a cell, just so that they don't have to hold?

Honestly, I'm glad to hear you had to hold on. That means we had callers!
 
Limiting the callers to twice week would only work if the producer is paying attention and remembers names and voices (granted someone like Liz who has a distinctive voice that even a half asleep producer would notice would have a difficult time getting past the producer). Also what's to keep someone other than a Liz type voice from using a different name to get around your rule. Any system can be abused if someone wants to get on bad enough.

My guess is, on the days when Al or Rick aren't getting all that many calls (and there are those days where the topic just isn't generating caller interest), the rule gets ignored so there would be some callers.

Chris, unless I took a tour of your studio and noticed how many phone lines you were using, the callers have no idea how many people are ahead of them when they call so your point is moot. If I were home I'd not care about having to wait. Chris, my guess is both Al and Rick bump callers for the most interesting or most on topic callers (Rush and the national shows do this too so you're not unique in this practice). That's why the producer wants to know what the caller wants to talk about and your producers seem to want more than just a title they want your thought in a few words, so my guess is caller bumping happens on both WDEL shows. Your system limits the variety of callers and believe me I hear many of the same people quite often on WDEL's two shows. Many of those also after getting on Al's show also jump to WILM to get on Watson's show too and vis versa. This isn't Philly, there are only so many people here calling in to talk on either WDEL or WILM.

When I did a talk show on WILM it was interesting how many out of state truckers on I-95 and people driving around town in their cars I'd get as callers. With that cell phone rule it made it possible for them to get through while they were still in signal range of both the station and their cell phone cell. Granted that wasn't promoting the best traffic safety policy since it's not the best thing to do (driving and talking on a cell phone), but I got many callers on who'd not usually get on. I'd rather have a better variety of callers than the same people day in and day out, but that's just me. What do I know, I was only a part timer on the weekends.

Remember cell phone users are paying for the call, the other callers are getting the call for free, even the long distance callers get a free call via your 800 number. So to sit there and burn up 15+ minutes on hold as the meter runs on someone's cell phone doesn't make WDEL's talk shows very user friendly. That's my spin, but it doesn't really matter as it's your station. So do what you want. I just don't agree with it. I just won't bother calling unless I'm off and at home. We'll just have to agree to disagree on this one.
 
Mike,

You say that "unless you tour the station..." so you have to admit that you're assuming that WDEL bumps people regarding to topic, etc. You nor I (without that tour) really know if that's true or not, so it might not be fair to accuse Chris of the practice.

Also, your final point about people paying for those cell phone calls may be a little dated. I've had a cell phone for a long time, and can't remember the last time I had a contract that still had me pay per minute used. Most plans consist of a flat rate for a given number of minutes. If someone's budget is so tight that they're getting to their limit, they may decide to use their minutes in a fashion more wise than talk radio.
 
Chris, my guess is both Al and Rick bump callers for the most interesting or most on topic callers

DERadio, you'll note in green above, that I said my guess is...I didn't accuse Chris or anyone else of bumping callers. However, my guess is based on how WDEL's call screeners differ from WILM's. WILM's screeners ask your name, city, and topic and then put you in the que. WDEL's ask your name, city, topic, and then ask you to tell them what you want to say about that topic. Spin it any way you want, but there is a difference in approaches and WDEL's appears, in my opinion, to be leaning towards givng the host the option of bumping callers. By the way, this isn't a sin, talk shows do that all the time. You're having a great discussion with lots of callers talking about Healthcare, then you get a caller wanting to talk about DelDot repairing pot holes on Union Street and guess what, that caller probably isn't going to be taking in the order their call came in. All stations do that. I didn't orginally bring that issue up, Chris did in his reply to my original post.

Now in regards to cell phone charges, even if you get 600 minutes per month at a given flat fee, you're still using up your minutes that you do pay for waiting for 15-20 minutes being on hold. My GUESS is, that most people who have a land line and a cell phone choose to call 1-800 numbers for whatever purpose on their land line as they almost always have to wait 8-15 minutes before actually getting to a live person. So why waste their paid for minutes on their cell phone unless they have no other choice? So, I choose to not waste my cell phone minutes that I pay for sitting on hold for 15-20 minutes to talk to WDEL. If you called both Al's and Ricks' shows once a week, you wasted 30-40 minutes of your paid for time that week. In a month 120 minutes (2 hours) - 160 minutes (2 hours 40 minutes). Hey it just ain't worth it to me to call their shows. Then to add insult to injury, my break time at work ends so then I have to hang up and go back to work with only accomplishing to waste some of my paid for minutes without even getting on the show to voice my opinion. But DERadio, if you've got that much extra cell phone time to waste, be my guest, it is a free country, unless you're calling WDEL's talk shows on your cell phone.
 
Mike,
You are the one who brought up the issue of bumping callers. That was your entire point - that WDEL should bump callers to the front when they are on their cell or at work.

If you think my point is moot, then I think you've missed the point. If we were to have an at work/cell phone bump rule, the host would likely point that out. If you heard two or three people get bumped ahead of you, I don't think you'd be happy. (That is the point here, isn't it - your unhappiness with being on hold?)

I chuckled when you said "I'd rather have a better variety of callers than the same callers day in and day out." That's the EXACT reason why we have a two call per week rule.

As for limiting the variety of calls, I'm not too worried. I get a report at the end of each day detailing how many calls we got and what the topics were, and we seem to be doing OK. In fact, we might have set a call record on Friday thanks to Michael Vick.

With all this said, Mike, even though we don't have an at work/cell phone rule, that doesn't mean you can't tell the producer that you're on your break at work and ask to be bumped up. They DO pay attention.
 
Chris, my point was only for folks on cells phones and those at work. DERadio accused me of accusing you of bumping folks and my point was that you weren't. There is a difference.

Unless Al or Rick say they bumped this person to the front of the line by saying, next is Mike who's at work, so we bumped him ahead of 4 other callers, and simply said next is Mike, none of your listeners would know. That was my point and why I said your point was moot.

Look Chris. I've worked in radio and every PD or News Director, at every station I've worked, thinks their station is perfect and as in any business, even outside of radio, would never admit to any weaknesses in their companies performance or of how management does things, etc. So I don't expect you to do that either. I'm not looking for a fight or an arguement with you. I simply was stating what I see are the differences between WDEL and WILM's treatment of callers and hoped you guys would consider changing the policy. I've already said, that it's your station and do as you please. I simply don't agree with your policy and you can spin it until the cows come home and you're not going to smooze me into thinking otherwise. If you can't understand the money or time amounts that the cell phone caller loses calling your station, that I explained in my previous post, and see that I'm making a valid reasonable point, then there's nothing left to discuss. So as I said earlier, we'll just have to agree to disagree on this issue.

Thank you for the offer of allowing me to say that I'm at work to your screeners, that's kind of you and I appreciate the jesture. But I'll decline as I don't want any special treatment that others at work or on a cell phone wouldn't be getting from your station.
 
We're not perfect. Far from it. And I never said your point wasn't valid. My point is, if we did put that policy in place (and why would we not promote it if we had it), then I'd get complaints from the other side.
 
I grew up in Wilmington and here in California, I'm amazed that cellphone callers (in a state where it's illegal to talk and drive via cellphone in your hand) that the most boring thing to hear is "I've been on hold for an hour (or more.) Yet, they do. Ronn Owens (a Philly transplant and a legend out here will do that,) as will other talk talent on KGO in San Francisco.

There are times that the talent will announce, "Bill on a cellphone" or "Joannie at work" IF he or she is spot on in the topic issue with obvious selective screening and a similar once or twice a week rule. The screeners are pretty alert.

And it works quite well. KGO is the #1 news/talk station in the cosmos and has been for 30 years.

I agree with Chris. If you have four callers all at once saying, "I'm at work ..." or "I'm on a cell." What do you do without ticking off the other "side" or, the callers in que ... who may not be "next in line" - depending on the flow of the issue and talk?

I believe in "selective screening" ... that's what a producer is for. At the same time, I'm against screening for the sake of "stacking" calls in favor of what a host agrees or disagrees with. Certain callers, however, if they follow the once or twice a week rule, are entertaining and become a part of the fabric of a talk show, like "hit" records do on a music station.

If it's a compelling call and the caller is nice about it, doesn't abuse the privilege of moving up in the que and follows the rule, I think it's a good producer's call ... and a good host's flexibility on how to make it work.

Remember what Limbaugh says ... it's not all about the callers. It's about the host and how good they are in getting people to listen. The callers are an added bonus, though representative of so few in the audience.
 
Yet, without the callers, you have a 3 hour monologue, or 3 hour "secular" sermon. Limbaugh is pretty unique that he can pull that off better than most, sometimes. I must confess, when I listen to Rush, I can listen easily for one hour, two hours tops. Even the great elRushbo gets stale by time you get to that third hour, at least for my ear.

The three Wilmington local talk show hosts (Al and Rick on WDEL and Watson on WILM) in my opinion, don't have that ability to talk for three hours without it getting stale. That isn't a shot at them, but it is difficult to be that witty and interesting for 3 hours. So callers do break it up and add flavor to the discussion, at least for my ear.
 
Didn't say anything about a "void" without callers, Mike. Callers, even on Rush's program, have a place. However, in a market like Wilmington, (and I go back to the Burk Hulle, Joe Scanlon, Bill Frank and Sid Shaw days) -- it's a poor producers who let the host fly by the seat of their pants and let a talk show become an all-over-the-road experience.

Granted, Larry King took a lot of credit for doing that on Mutual back in the day, but he, like Rush, could talk about anything to anyone and it was good radio to hear him just run down the phone bank, "Denver, hello."

Because many hosts don't do the required homework for preparation or become one-trick-ponies, the problem becomes that the same callers end up doing their own talk shows with personal agendas, when they are on too frequently or too long. Talk shows, with the possible exception of Dr. Laura, are not "one on one" gabfests like a "partyline" or a voyeuristic listen like Dr. Laura. They are driven and focused conversations with a variety of views and opinions, led by a qualified host who people tune in to hear.

Guests and callers are down the list of priorities; important elements, but the negatives of "caller driven" talk can, and does, far outweigh the positives of an informative, entertaining host who can spin a lot of compelling talk among a lot of people, not just a particular caller.

Some people also call one, then another, talk show every day just to hear themselves talk. Pick your battles and a good producer will make, hopefully, the best choice for an audience -- not just for the host or the caller.
 
Because many hosts don't do the required homework for preparation or become one-trick-ponies, the problem becomes that the same callers end up doing their own talk shows with personal agendas, when they are on too frequently or too long.

I remember those former Wilmington voices as well as Joe Mossbrook (sp) and Jim Reeves both did "Voice of the People" on WDEL back in the mid to late 1960's into the early 70's, if I remember correctly. Talk radio was different then, definitely far less political and more topic driven and the callers did play a larger part of the show. It was more of a forum for the public to call in with their opinions and the host would bat around the ideas presented with the callers.

Your point about having the same callers with their own agendas using the talk show as their own show is right on the money. There are some here, in Wilmington, who try to do that. One angry female liberal, who's always angry and complaining when she calls any show, be it on WDEL or WILM. In fact she calls them all. There are a couple of other male callers also who you hate to hear that their name is next. They do the same thing as the woman I described. Frankly when those folks (the female or those guys) come on WDEL or WILM's talk shows, I go station surfing. Because their calls are long and frankly boring which makes their calls an irritation ( I'd rather listen to a bunch of spots than these folks) as these particular folks I'm thinking of do have their specific agenda that they hammer on every time they get on the air. They are like a broken record.

I remember when I was hosting NewsTalk PM - Saturday Night on WILM and I'd say to this female caller off air, during a spot break before putting her on, you are trying to sell your point of view to the listeners. Frankly I don't agree with you, but I'll give you a tip on how to get people to listen to you and possibly come to agree with your point of view. Don't be angry. You are constantly in a rage. People just tune you out. Speak calmly without all the acid in your voice and you'll get more people to actually hear you. She did try that for awhile and I think it helped her make her points better. However, I've noticed when I hear her now on either WDEL or WILM, she's back to her old ways and as I'm not the host of any of these shows, I don't have to sit and listen, so now I tune her and those others out.

As they say, if you don't like what's on a radio station, there's an ON/OFF switch and a station selector. With three talkers in Wilmington (WDEL/WILM/WWTX - Foxsports talk), and five news/talk/sporttalk in Philly (WIP, WPEN, WPHT, WNTP,and WHYY-FM) there's plenty of stations to choose from for news/talk/sportstalk. So if one gets too boring, there's 7 other talkers in the Wilmington/Philly area to choose from.
 
Well said, Mike. I think I remember that woman caller - among the first in Wilmington talk radio before there every was "live" two-way talk.

She was so loud, you could hear her through the earpiece of the phone ... clearly.

Thanks for the memories of both Joe Mosbrook and Jim Reeves on "Voice of the People."

You've made me miss "home." Thanks, and best wishes to you.
 
MikefromDelaware said:
Frankly when those folks (the female or those guys) come on WDEL or WILM's talk shows, I go station surfing. Because their calls are long and frankly boring which makes their calls an irritation ( I'd rather listen to a bunch of spots than these folks) as these particular folks I'm thinking of do have their specific agenda that they hammer on every time they get on the air. They are like a broken record.

Hence, our two calls per week rule.
 
Chris, I didn't say anything against your 2 call per week rule. That is one rule that does make sense, in my opinion.

My original point is that WDEL could make it less costly for cell phone users to call your talk shows. I showed how many minutes, get wasted that a cell caller spends while waiting on hold by calling both Al's and Rick's shows only once a week. The other issue was people at work who might be able to make a quick call, but can't wait 20 minutes either, or even as I was trying to do by calling the shows either during my morning break (10 minutes) or afternoon break (10 minutes), but only accomplishing wasting cell phone minutes being on hold, because I'd have to hang up before I'd ever get on the air as I'd have to go back to work. Your position on these issues is that if you did give these folks a break you'd upset the other callers, who granted are your mainstay. Retired folks and unemployed folks who have plenty of time to wait 20 minutes to get a turn speaking to either Al or Rick. We see the issue differently. That's fine. That's what makes a good horse race. Different opinions.

I've not listened to either Al or Rick since the original posting. No point if I can't occasionally call in and give my 2 cents worth. Might as well listen to national shows like Limbaugh on WILM or NPR via WHYY-FM in the afternoon which I've been doing. I also have given WWTX 1290 Fox Sports a shot and it's a nice change of pace too, plus sometimes John Watson on WILM ( I can get a call in during my break on his show as they will give priority to callers at work or on a cell phone) or Glenn Beck on WPHT. I do tune in occasionally to Allan Loudell's news at noon, if his guests topics are of interest I'll listen, if not then I hear Limbaugh's first hour on WILM. I've also been catching Mark Fowser's Mid Day Report on WILM which airs after Watson's show. As they say, life goes on. You say: tom-at-o and I say: to-ma-to. Have a good day.
 
Mike,
I wasn't being accusatory. But you did provide some affirmation for when one of our regular callers complains to me about that rule.
 
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