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Bogus Remotes and Appearances - a follow-up on previous thread

It always bugged me when I had to show up at a remote alone. No engineer, no sales person, no support at all from the station. I’d arrive well in advance with a mic, a cable, a mixer and a screwdriver to attach the phone line.

After some asking around, I’d finally find an employee of the store, car dealer, …whatever who thought he remembered seeing someone from the phone company installing a line earlier in the week.

“Maybe you’re supposed to set up over there….I dunno.”

After connecting, I’d go back to my Beetle, into the back seat of which I’d squeezed our “booth.” Wooden pieces of a desk-type thing with our call letters on the front (WWOL). They were heavy and always grimy. In my dress shirt and tie, I had to put them together.

Naturally, by showtime, my hands were filthy and I was dripping with sweat. Wonderful conditions, and it was my task to go on the air and attract dozens of customers for the Big Model Year End Clearance sale. I’d hope my station- logoed keychains or other trinket would arouse the interest of those affluent Cadillac buyers and get ‘em rushing in. If that didn't work, I'd have to rely on my own star power.

You guys know – many of you from personal experience – the rest of the story. What the heck, though. Three fun hours and I’d get my $45 talent fee.

Another thing which has rankled me over the years is being asked to make a public appearance, only to show up and find that I have no role whatsoever, other than to stand around.

About 7 years ago, I was doing mornings at a small station in Rancho Cucamonga, Calif. (sounds exotic, doesn’t it?). Someone on the board of directors of the holiday parade in a nearby city called and asked if I’d be willing to do the PA announcements – kind of a play by play of the parade. It was gratis, of course, but being the good citizen of my station that I was, I said “Sure, I’ll be happy to.”

The evening of the parade, a Saturday, I drove 60 miles from my home to represent my radio station and take part in this grand civic event (which actually was a pretty good-sized parade). At the designated place, I met the person who’d initially called me. She pointed me in the direction of the lady in charge of the parade, then disappeared. I never saw her again.

You can guess the rest. The lady in charge had no idea who I was, had never heard of my little radio station, and said, “Well, we already have Carl, here, to do the announcements, and he’s been doing them for years. Maybe you can team up with him.”

I talked briefly with Carl, who, of course, had no intention of giving up a second of his precious time on mic. Can’t say I blamed him.

In subsequent radio gigs I’ve had a PD or promotion person ask me to attend some event or another gratis for the station. My response uniformly has been “Sure, what’s my role?” Often, it turns out, there is no role. Just show up. In this case, I’ll always decline.

I’m always happy to get on stage to introduce a band or say a few words about my station. It’s a legitimate function for an air personality and I always enjoy it. If I have something specific to do at an event, I’ll do all I can to make time for it.

But if my role is no more than standing around with a hand-written name tag stuck to my station-logoed golf shirt, I’ll pass, thanks. I have a previous engagement with a ball game, my Barca Lounger, and a nice glass o’ scotch.

Nick Seneca
 
Nick Gerard said:
It always bugged me when I had to show up at a remote alone. No engineer, no sales person, no support at all from the station. I’d arrive well in advance with a mic, a cable, a mixer and a screwdriver to attach the phone line.

After some asking around, I’d finally find an employee of the store, car dealer, …whatever who thought he remembered seeing someone from the phone company installing a line earlier in the week.

“Maybe you’re supposed to set up over there….I dunno.”

After connecting, I’d go back to my Beetle, into the back seat of which I’d squeezed our “booth.” Wooden pieces of a desk-type thing with our call letters on the front (WWOL). They were heavy and always grimy. In my dress shirt and tie, I had to put them together.

Naturally, by showtime, my hands were filthy and I was dripping with sweat. Wonderful conditions, and it was my task to go on the air and attract dozens of customers for the Big Model Year End Clearance sale. I’d hope my station- logoed keychains or other trinket would arouse the interest of those affluent Cadillac buyers and get ‘em rushing in. If that didn't work, I'd have to rely on my own star power.

You guys know – many of you from personal experience – the rest of the story. What the heck, though. Three fun hours and I’d get my $45 talent fee.

Another thing which has rankled me over the years is being asked to make a public appearance, only to show up and find that I have no role whatsoever, other than to stand around.

About 7 years ago, I was doing mornings at a small station in Rancho Cucamonga, Calif. (sounds exotic, doesn’t it?). Someone on the board of directors of the holiday parade in a nearby city called and asked if I’d be willing to do the PA announcements – kind of a play by play of the parade. It was gratis, of course, but being the good citizen of my station that I was, I said “Sure, I’ll be happy to.”

The evening of the parade, a Saturday, I drove 60 miles from my home to represent my radio station and take part in this grand civic event (which actually was a pretty good-sized parade). At the designated place, I met the person who’d initially called me. She pointed me in the direction of the lady in charge of the parade, then disappeared. I never saw her again.

You can guess the rest. The lady in charge had no idea who I was, had never heard of my little radio station, and said, “Well, we already have Carl, here, to do the announcements, and he’s been doing them for years. Maybe you can team up with him.”

I talked briefly with Carl, who, of course, had no intention of giving up a second of his precious time on mic. Can’t say I blamed him.

In subsequent radio gigs I’ve had a PD or promotion person ask me to attend some event or another gratis for the station. My response uniformly has been “Sure, what’s my role?” Often, it turns out, there is no role. Just show up. In this case, I’ll always decline.

I’m always happy to get on stage to introduce a band or say a few words about my station. It’s a legitimate function for an air personality and I always enjoy it. If I have something specific to do at an event, I’ll do all I can to make time for it.

But if my role is no more than standing around with a hand-written name tag stuck to my station-logoed golf shirt, I’ll pass, thanks. I have a previous engagement with a ball game, my Barca Lounger, and a nice glass o’ scotch.
Nick Seneca



Please don't take this the wrong way, but your post makes you come off as a complainer. Be thankful that you still have a job in radio ( I'm assuming you still have one) and understand that personal appearances can be a plus for your career.

Why do you think people like Alhart, Lonsberry, and Wease are so popular with the public? It's because they make dozens of personal appearances each year. I'm sure they would rather be home with their families or driving around in their Cadillacs, but they know that meeting and greeting the public on a one-to-one basis only helps promote themselves.

In a time when a number of broadcasting veterans are being shown the front door with pink slips in hand, don't you agree that it's the smart thing to get ones name out in front of the public? It's called job security.

Regarding the problems you experienced with remotes obviously is not your fault. But here is a chance for you to make lemonade out of lemons. Even by showing up and offering to help hosting another event is only going to generate positive reaction from the public. A simple " hello it was nice being here" goes a long way.

In conclusion the only other advise I can offer is that you need to sit down with your PD or promotions people and suggest that future remotes should be more professionally planned. Remind them it's the station's reputation on line here. Then they might listen more carefully.
 
Good post, Nick. Remotes. Ugh. "Easy money" for some personalities in certain situations, but these days, a sales person's aversion to booking them at all is completely understandable. One sales person whom I respect (and there are many) tells clients "forget the remote, invest your money on ten more commercials." Long gone are the days of the big GR-55 or KB mobile home remotes (70s and 80s) and the 97 Rock Mobile Home of Rock n Roll with all the bells and whistles, replaced with the scaled down card table, prize wheel and station tent. This new reality doesn't do an adequate job "representing" what could be a powerful advertising and public relations imaging opportunity.

We're cooked.
 
Nick Gerard said:
Another thing which has rankled me over the years is being asked to make a public appearance, only to show up and find that I have no role whatsoever, other than to stand around.

But if you're getting paid to have no role whatsoever, other than to stand around, what's the problem?
 
Said it before, will say it again...a REAL remote, with hours of actual programming originating continuously from the remote site, is worth its weight in gold in terms of station promotion, presence of the station's frontline personalities, overall establishment of the station's brand with its target audience. You can either help a favored client (for appropriate extra $$$) or do it to help out a community event or charity, and either way, it's worth a ton of paid marketing at a surprisingly modest added incremental cost over the same programming from the studio. And with today's technology they're actually a lot easier to do than they used to be.

I don't know why it's becoming a dying art. If I owned a station I'd have my frontline personalities out there doing them all the time.
 
Personal appearances and popularity have not a thing to do with job security in this business. In the end, it's about money. How much work do you do or how good is the work compared to how little you make. Period. End of story. The job security argument is an abstract which some bad managers use as a way to appease talent into doing things they normally would not do in a million years or to calm them down after one of these assinine appearances. Bosses, you know it is true. Don't try to argue it. I was among you once. Gratis events, by the way, where you drive 60 miles out of your way, one trip, should never be granted if you are doing it with your own vehicle. That's the same as someone other than your supervisor asking you to give up time for your station (which we all do, willingly) and put your personal vehicle and gas money out there for their event. Unacceptable, for a 60-mile trip. "But it helps you to be 'out there' in front of the audience." How? The next time you're spinning a record (your voice track is playing an mp3 file from the Dell in the server rack down in the basement) is some guy in his car going to say "I remember him from the Flying Squirrel parade!". Hell no. The audience won't care. The deal with broadcasting jobs is: will you work for this much pay? That's it.
 
Bravo for your post, Nick. Frankly, the luster of remotes and personal appearances wore off a long time ago. The only exceptions now are when a very high profile station personality is involved in a very high profile way (for example, the morning show talent is the MC of a banquet, bridal show, charity auction etc). No one in the general public is impressed these days when the midday talent from a liner card station is "broadcasting live" or doing an appearance at some mid-size or smaller retailer. These events don't build traffic for the store, and leave no impression on the visitors who just showed up to buy whatever it is they went there for in the first place. Average citizens simply aren't as loyal to radio stations and the air talent as they were a generation ago. The disconnect comes when account executives goad the customer into buying a remote with unrealistic promises of exposure and traffic. It is, at best, a desperate short term station sales tactic and usually results in no long-term goodwill between the station and the client. That's not to say the station shouldn't be visible in the community, it should -- but on its own terms. Putting the mobile truck with a booth, banner and a hot mic at the county fair = good. Putting a jock at the counter of Judy's Dress Salon in a corner of the mega-mall on Saturday = waste of time and resources.
 
Oddly, I've generally LIKED doing remotes. I've generally gone out of my way to interact with the people who come by to visit, spin the prize wheel, whatever. I've had more than a few promotions people and/or interns who were amazed that I actually would help them out, spin the prize wheel, talk to people, and chat with sponsors.

It seems to me that a remote is an opportunity to introduce yourself and your station to people who might not otherwise be aware - or care - about your existence. I've had my share of prize pigeons scamming the latest giveaway - and carping if it wasn't what they expected. I've also had people who never listened to the station before call me a few days later an tell me that they've listened, and told me what they've liked and disliked.

Generally, sponsors love to talk about their product. Asking them about their business helps you go beyond what's on the fact sheet that you hopefully got from sales. It gives you a different flavor, and I've helped both myself and the station by strengthening that relationship over time.

Radio's all about relationships. Remotes are just a way of adding another level of humanity to that disembodied voice coming out of the speaker. If done right, it's a positive for everybody.
 
Too many remotes in the wrong places for all the wrong reasons, with all the wrong expectations = failure to promote the brand -- both of the client and of the station.

Money can be better utilized, but now, have become a crutch for sales departments and promotion departments.

A few placed, promoted and involved remotes promoting an "event" for the station and client -- not just not a personality, can work and do a lot for communities and sponsors. But, they must be enthusiastically planned, promoted and involve the staff buying into it -- and getting compensated fairly and fully for it.

The problem is, sales types have problems in "selling" the sizzle -- they just want to sell the steak. When they start talking the costs of good looking displays, properly engineered stage presence and enthusiastic "purpose" -- it goes back to the bitching and moping about, "oh, another remote," and then corners get cut -- to where it doesn't mean any fun for anyone. It then becomes a cell-phone remote that means nothing.

But -- the station made some bucks for a "remote."

Not an "event." Big difference.

Sell the package, not the bucks.
 
I didn't take Nick's post as complaining at all. I think if talent takes the time to do any kind of remote paid or unpaid the station needs to support the talent and see they are showcased properly.

I did some engineering for a Christian station and I hooked up the phone line and scoped out the place ahead of time to make sure we had everything needed to make it work. Most talent is not equipped to do that, not their job.

Bob the reason why the remotes you speak of are no longer being done is PD's don't see the value in them. They won't let the talent do 30 seconds on the air talking with someone at the remote. Also with the formats today few people know or care who is on the air outside of morning drive.

I have a tape of Shane doing his bit at the Erie County Fair wouldn't trade that tape, some funny stuff!
 
Some of us old timers remember the remotes where the station set up a board, turntables, or carts and a mic. The neat thing for us was seeing how radio was done, a peek behind the scenes.

How would that work today? Would you have a guy sitting in front of a computer screen? It could be done easily with a small PC linked to the server back at the station. What do you think? How could you jazz it up and make a remote look impressive in 2009?
 
Was a time when a jock made 350 a week, plus all the free concert tickets he could get his hands on, as many comp'd LPs as he could finger, free lunch from the record reps and as many remotes and sound system gigs as he could schedule. And if he was a PD or MD, he probably got a "birthday card" every month from at least one independent record promoters. Ah, the good ol' days.

These days, there are phantom remotes featuring previously produced "live" spots in Audio Vault or Prophet while the DJ is wandering around the remote site or sitting in the van. What makes a WJYE remote any different from a Star, WHTT or WYRK remote? "C'mon down and save up to 50% today... we're here live til 2..." Yeah, I'll drop what I'm doing and run right over to register for that free blender and pick up a station key chain." Whoo-hoo, good times!
 
You can have a successful remote - but not with a card table and a cell phone.

-The remote has to have a sense of event. Roll the van, put up the tent, have an engineer set it up CORRECTLY so it sounds good, and have a couple of staffers there to work with the talent handing out something people might actually want. The Prize Wheel is OK IF there are actual PRIZES. 25-1 odds ain't fooling anybody.

-The reason for the remote has to be compelling. You really need to offer "50% off" on something of real value. Sell flat screen TV's at 50% off your REGULAR price, and I'll bet that you'll bring people through the door.

-Get the air personality out front actually talking to people. Hiding in the van ain't "doing a remote".
 
"Back in the Day" remotes were a blast-the fairs, the store fronts, I remember actually being in a parade with the station vehicle and broadcasting live while riding in the parade (thanks to a Marti and a whip). Today, more often than not, you end up with a cell phone and banner and MAYBE a handout or two. No wonder radio is in the shape its in! I'll remember yesterday thank you!
 
The concepts of a remote are good, win win situations. The execution however is horrible. The folks doing the remotes, better step up their game, including the jocks. You want to be real radio, than act it! The stuff i am seeing lately is bullshit laziness, and it reflects on everyone. If i was the owner, that shit would stop.
 
superset weekend said:
The concepts of a remote are good, win win situations. The execution however is horrible. The folks doing the remotes, better step up their game, including the jocks. You want to be real radio, than act it! The stuff i am seeing lately is bullshit laziness, and it reflects on everyone. If i was the owner, that shit would stop.

The trouble is the corporate owners don't care as long as the check clears. Let's face it most people don't really care who is on the air and few would walk across the street to see them. There are far too many other things going on.
 
What we really have here is a combination of sales people who are not properly trained to sell remotes, a shortage of technical staff to do remotes in a professional manner, a lack of promotions people to create an "event", and a lack of oversight for jocks.

A remote has to be driven by a reason for people to come to a location. Usually that's an extraordinary sale. Jocks aren't the attraction - they're just there to tell people about an event that should be exciting on its own - and to add to that excitement.

Audio quality doesn't need to sound like you're in the studio, but the average cell phone or POTS analog audio ain't gonna cut it. Like I said, plug a mic into an old laptop - it DOESN'T have to be even close to the state-of-the-art - and e-mail the file - via aircard if necessary.

Jocks shouldn't be hiding at a remote. They should be meeting clients and listeners. They should dress appropriately, and act appropriately. Friendly would be nice. It's part of the job. Otherwise, you don't get paid. If you don't want to do that part of the job, then you don't get the gig.

A remote should be an opportunity to give a sponsor a boost, and to show off the station to people who might not normally listen. It should be a chance to build an audience. It requires an investment in time and money - which is why the sponsor pays extra for it.
 
Has the really great remote gone the way of the cart deck? As a talent, how many times have you looked at the remote calendar, and made an audible sign of displeasure…the same noise you made when your ex told you she was keeping your reel-to-reel deck… when you saw your name next to the dealership for Saturday at 10 AM? “Not another crappy car dealer appearance!” Houston, we have a problem.

There have been only two dealership remotes that I’ve ever done where they “got it.” The first was at a Mazda dealership in Greenville, South Carolina…John Finger Motors. The other was at Al Lamb’s Dallas Honda; a motorcycle, 4 by 4 and watercraft dealership in Dallas, Texas. They both made an event out of the remote by adding stunt riders, food vendors, and toys. Anything that could add a little zing to the event. Both of the guys that owned the dealerships are Alpha males, both are racers, and they both have big-boy toys. They put everything they owned on the lot, and combined with everything else that was going on, it looked like a circus. From the street, you couldn’t drive by without looking to see what was going on. That’s easy to promote. Tell everyone about the party. I’ve been in radio for over 30 years, and I can only recall these two places that got it right? Yep.

How many times have you been there with a couple of boxes of pizza, two trays of Hooters wings, some stickers and a couple of Darryl Worley CD’s begging for anyone besides the local prize pigs, who eat you out of house and home, to show. Worst two hours of your life isn’t it? As soon as you get there, the sales guys on the lot try and grab all of the half-dozen t-shirts that you could scrounge up. You’ve got them pissed because you tell them they’re for their customers, and now you’re on their list for the rest of the remote. Especially when you tell them that fast-talkin’, nice-smellin’, meth-snortin’ Johnny Ray can’t do all the breaks with you.

I know it’s about the money when you sell a package, but come on, after shoving these things at our listeners every weekend…sometimes 3 at-a-time…for 20 years, how can you really expect anyone to show up “So that you can spin the prize-wheel for Ted Nugent tickets!” (Sorry Teddy). There’s nothing “special” about them anymore. One joker that I worked with was selling $400 remote packages, and was talking about doing cheaper ones during the week! Even the PD has relegated them to the back end of the stopset, and remember…the board-op has strict instructions to cut you off if you’re still talking 8 seconds after the bed has run out. Bwah!

I haven’t even mentioned that location broadcasting for HD stations is a waste of time if there are actually folks there watching you. The delay has them all shaking their heads. They didn’t get it. I hated it. I was embarrassed by it when I was in Dallas, and even more so in Memphis. Our owner didn’t want to spend the money on a marty, or a hotbox, and when we stopped staffing the weekends everyone had to record all the breaks. Sad.

Here’s another thing. Some day, the folks that don’t understand at your place might have the revelation that the way the station vehicle and everything about how your event looks, goes a long way towards how your listeners view your station. On my last stop on the trail in Memphis, the station vehicle, an HHR, was my ride. I was lucky, because here was one thing that I could control. The car was always washed, the gas was topped off at Sam’s club every weekend, I maintained all the audio equipment, and I knew what station promotional items I had in stock…including a clean table cloth.

Just a thought…something you may want to consider, even if you’re a small market guy or gal. You don’t have to look that way. Have a promotional photo taken of you that includes your name, station name and your airshift on it that you can hand out at events. I’ve used a caricature that I had made when I was in Nashville over a decade ago that I use for an autograph card. You might not think that you’re a big deal, but your listeners might. You don’t know what it does for kids to have something like that to take home with them.

I’m sure you’ve seen this too. Guy shows up wearing a clean staff shirt, but it looks like it came out of the bottom of an Army duffle bag. Buy an iron! Shine your shoes! Have your own headphones and for Chrissakes wear a watch! I once worked with a 7 to midnight guy that came to his own remote without headphones and a watch. I explained to him that these were the tools of his trade. I pointed out that this was very much like a carpenter showing up for work without a hammer and a saw. I swear this is true…when I mentioned the watch he told me, “I’m not into time man.” What a tie-dyed answer! I still love the guy.

One more thing because I’m running pretty long here, and I don’t want the board-op to pot me down, but please show some civility. To me, that means being respectful of the people that are there to see you. The self-portrait you present to the world comes into vivid focus in the way you treat people.
Man, I know I have the worst mouth in the world. I was in the army and spent too many seasons in this business, but I still try and watch my language. Being civil also means getting out of the van or from behind the table and pressing the flesh with the folks. I was after a gig in Birmingham, Alabama a few years ago, and while scouting the events page of the station, I noticed that the morning guy was doing a handshake tour of the city. The one thing I noticed in every photo of every town they went was that the guy never got out from behind the table. I saw it in every photo on their events page. I actually pointed that out to the PD when I was applying for the guy’s job. It was his barrier between himself and the great unwashed.

Me...I love the opportunity to "represent," that's how you find share points hiding in the bushes.

From some of the stories I’m hearing coming out of the NAB in Philly, it sounds like there are going to be many changes to our business. I think it’s time to retool the remote and rethink what we’re doing with our weekends. Bring back “special.”

The next reader to stop by my house and tell me that they read this on Radio-Online, will get those Ted Nugent tickets!
 
The week is still young, but Magoo and Wallack get my vote for "Posters Of The Week." Rack 'em!
 
As far as I'm concerned Mr. Magoo's post should be printed, framed & sent to every GSM & PD in the country so they can be reminded on the PROPER way to sell/execute a remote. Amen Tony!!!
 
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