I know it's all the rage to harp that PPM has destroyed everything, suits have destroyed everything, consultants have destroyed everything.
Here's where I stand:
1. I can't say for certain that PPM is right or not. The fact that Nielsen has adjusted the system after Voltair came out does make it appear that PPM encoding isn't a friend to the talk format. Yet at the same time I can believe that diary estimates are no more accurate. It makes more sense to me that someone punches in and out of programming either by changing the station or walking towards and away the radio more often than would be estimated if they wrote down how long they thought they listened in a diary. In other words, all ratings methodology have some set of flaws, we have whatever methodology has been accepted as currency in each market, and we all have to accept that they are purely estimates.
2. I believe that even if we had diaries today, if we locked every station in a time warp and did everything the same way as we did 20 years ago, we'd fail. The rest of the world has changed. Media needs to change with it. The things I find entertaining now are different than what I found entertaining 20 years ago. Or 10 years ago. Or 5 years ago. Radio holds up a mirror at its audience. Or at the audience it wants to attract..
I also believe wholeheartedly in what Perry describes in his column as being known as "mom & dad's station." I think back to the CHR that I had grown up listening to. Pop music was going through one of its extreme phases and then basically crashed. There were 2 extremes on the pop chart: you could either go hard rhythmic or you could go soft pop. If you went soft pop, you killed off your teen base. If you went hard rhythmic you killed off your adult base. Whereas today in a pop boom, mothers and daughters agree on a lot of titles and the only thing that delineates CHR from Hot AC is the gold category, the two sides were far apart. Radio makes its money on adults, so the station I grew up with went after the mothers. The mothers weren't listening because they thought of the station as "the one my kids listen to." The kids left because the music was too soft. The 12+ numbers went 10.2 - 2.9 - 2.2. So they blew it up. There weren't too many good options for CHR then, and lots of stations got blown up.
The elephant in the room at most talk stations is that the audience is too gray. Even NPR is having this problem and has been tinkering with its flagship programs for the past 10 years. How many stations are running re-runs of Car Talk? What was the last breakout hit from NPR on air? (Serial doesn't count.) This American Life and Wait Wait Don't Tell Me all have a lot of miles on them. And the age of the audience at your non-sports AM talk station is all 55+, as men under 55 have migrated to sports radio for talk programming, as the heritage news/talk is the station their dad listens to. So this will not be the first heritage news/talk station to get blown up. The only question is what station will be the next.
As for NPR, my problem with them is radio needs to be engaging, and often when I'm in the car I don't have the attention span long enough for them to engage with me. If they can hook me, I can listen for a long time. The problem is they often can only hook me in a couple of times a month. Otherwise I punch in and punch out.
3. Like Perry Michael Simon, I don't profess to know what today's 25-54 year old wants out of a news/talk radio station other than "something different than what they're talking about now." And the answer may end up being they don't have use for a news/talk radio station at all because they're happy with sports radio. But if you're not going to turn in the license you have to try something different.
4. Another parallel: 25 years ago, some oldies stations realized that their audience was greying out of the demo and went hard into the 70's. And the old guys all went nuts because their favorite radio station stopped playing 60's music. And the first couple of stations that did it lost their nerve and backed out of it before phasing the changes back in. More recently, CBS-FM blew itself up to go Jack. Then it "came back" with a much lighter 60's presence and is now almost entirely 70's-80's, not unlike what it played as Jack.
We're all remembering the KGO that we used to listen to, but the KGO that was there last week wasn't that radio station. The lineup will probably be totally different a year from now. But something had to be done. Nobody has the answers on how to fix news/talk, but if you don't try something different you're not going to find what mix of elements work.