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Channel Updates Wipe out Preset Memory

This weekend Sirius did a channel update that wiped out my preset channels. Everyone I spoke to with a Sirius radio suffered the same annoying problem.

Is this a typical scenario or do they have the ability to update channels without wiping out my 30 presets?
 
I was reading Sirius Backstage, where there are also complaints of presets being wiped out. Those comments generally fall along the lines of having been through many updates, but this was the first time the presets were lost. My friend's Sportster did not get wiped out. It appears to be dependent on the model, mine is a StarMate replay.
 
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