COMCAST's OnScreen Guide

[azumanga]

If Comcast offers an on screen guide, why shouldn't they be expected to do it right. We are paying PLENTY for cable, so it shouldn't be too much to ask that everything that we pay for is there and working.

Did any of you ever, I don't know, CALL CUSTOMER SERVICE?? Or was your first reaction to post it on an internet chat board?

Actually yes, I have called them. And "they make every effort blah blah blah", which means nothing. I've called, the guide still sucks. Next suggestion......

Between this and the boneheaded decisions of cable programmers (see separate thread about The Weather Channel), as they say, "We don't care. We don't have to care. We're the phone cable company."

 

[wncc]

Did any of you ever, I don't know, CALL CUSTOMER SERVICE?? Or was your first reaction to post it on an internet chat board?


[/quote]

Why call India?

 

[vchimpanzee]

They should devote a channel to that because you're not willing to plan ahead or just flip through what's available? The world doesn't revolve around isolated cases.

I'm going to repeat this. Lots of people get to the beach or wherever and want to know what's on and didn't consider the possibility the cable company would be no help.

 

[kenrayc]

They should devote a channel to that because you're not willing to plan ahead or just flip through what's available? The world doesn't revolve around isolated cases.

I'm going to repeat this. Lots of people get to the beach or wherever and want to know what's on and didn't consider the possibility the cable company would be no help.

Some Hotels/motels do provide some type of TV guide (printed) in the rooms ,at least some I've been to have.It usally just has the main broadcast networks and a few of the more popular cable network.

 

[vchimpanzee]

They should devote a channel to that because you're not willing to plan ahead or just flip through what's available? The world doesn't revolve around isolated cases.

I'm going to repeat this. Lots of people get to the beach or wherever and want to know what's on and didn't consider the possibility the cable company would be no help.

Some Hotels/motels do provide some type of TV guide (printed) in the rooms ,at least some I've been to have.It usally just has the main broadcast networks and a few of the more popular cable network.

Mine had a list of the channels. In past years it had Domino's Pizza on it. But for those who didn't think to bring TV listings, that's just not very helpful.

 

[vchimpanzee]

An interesting thing about TiVo. I don't know how lonmg you can do this, but when it didn't record "Brothers" as planned, I was able to go back and look at the listings for earlier in the evening. I guess they do this so you can see what happened. I don't usually look at their listings and I never look at the cable company's channel but perhaps I should. There was, according to TiVo, a two-hour "House" instead. Nespaper listings are printed farther in advance. At the same time, I don't know whether TiVo always gets updates about last-minute changes. The unit has to "call" the cable company, and I don't know exactly ow that works.

They can't, of course, get updated times for sports delays. I was looking at how to deal with shows that run over just because the networks are inconsiderate, and you have to know when the event ended to manually update all your starting times. In the case of networks lying, you can simply add minutes to your season pass, either before or after the listed starting time.

 

[kenrayc]

An interesting thing about TiVo. I don't know how lonmg you can do this, but when it didn't record "Brothers" as planned, I was able to go back and look at the listings for earlier in the evening. I guess they do this so you can see what happened. I don't usually look at their listings and I never look at the cable company's channel but perhaps I should. There was, according to TiVo, a two-hour "House" instead. Nespaper listings are printed farther in advance. At the same time, I don't know whether TiVo always gets updates about last-minute changes. The unit has to "call" the cable company, and I don't know exactly ow that works.

They can't, of course, get updated times for sports delays. I was looking at how to deal with shows that run over just because the networks are inconsiderate, and you have to know when the event ended to manually update all your starting times. In the case of networks lying, you can simply add minutes to your season pass, either before or after the listed starting time.

Sports events like the World Series always throw of the schedule for the rest of the night ,same with NFL on Sundays I always on my DVR add 2 hours to all programs following the sports event.

 

[MarcB]

Update: I went down to my local Comcast office yesterday. They wanted to charge me for a new box and had the nerve to tell me I did something to it that caused the listings not to function properly. I basically told them to stick it in their ear. I really hope AT&T U-Verse becomes available in my area so I can dump Comcast TV and Internet. Parts of the city I live in can get U-Verse, other parts can't.

 

[JeeperOne]

Update: I went down to my local Comcast office yesterday. They wanted to charge me for a new box and had the nerve to tell me I did something to it that caused the listings not to function properly.

I hope they don't try that on me when I go down to my local office to look into swapping out either the box or the cable going from the wall outlet to the box because of the difficulties I've had in reliably getting the NFL RedZone channel (A channel I'm entitled to receive in the clear as part of the Digital Sports tier which I have as part of my cable service).

I say this because except for last week, the channel has been plagued with picture pixelation & audio (And sometimes the video too) cutting in & out. Sometimes I get the audio feed from one game, but the video feed of another (Though I think this has more to do with poor master control work at sister network NFL Network than anything on my end or that of Comcast).

If they somehow DO try to pull that on me, then.....

I basically told them to stick it in their ear.

I'll not only tell them that, but I'll also tell 'em they can stick it where the sun don't shine as well as I walk away from the counter too (And believe me, a lot of people go to the office I have to go to & the line almost CONSTANTLY stretches out the door. All I'd have to do to get everyone's attention is simply raise my voice & talk loud).

Hopefully it won't get that far though.

Just my $.02 worth.....

Cheers

 

[DToTheJ]

Update: I went down to my local Comcast office yesterday. They wanted to charge me for a new box and had the nerve to tell me I did something to it that caused the listings not to function properly. I basically told them to stick it in their ear.

Wonder if this was filmed and will be show on a Leno bit on NBC? ???