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Concering payments for XM

S

sdh483

How do you pay for subscription? Monthly, yearly? Anyone have problems, like not being able to see your balance online? How does XM deal with non paying customers? I read in an earlier post that some people still get XM for free after they cancelled their subscription. Does this occur when people don't pay?
 
sdh483 said:
How do you pay for subscription? Monthly, yearly? Anyone have problems, like not being able to see your balance online? How does XM deal with non paying customers? I read in an earlier post that some people still get XM for free after they cancelled their subscription. Does this occur when people don't pay?
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I am billed monthly. It costs a dollar extra but, I prefer knowing how much I am paying before hand. I have the family plan and if they don't have my payment by a certain time they cut off one of the three radios I have.
 
The best way to pay for XM is on an annual retention deal. Call them up and threaten to cancel (you can use MSNBC's deletion as an excuse). Then the retention deals come out. You should be able to score a $77/yr retention deal. If they don't offer it, tell them your friend got it when he cancelled.

XM Reps must be located in a call center overseas somewhere because when I called several weeks ago, the woman I spoke with (who sounded like Spanish was her first language) completed every pause with "verifying" or "I am verifying." I heard that more than 50 times on one call.
 
Phillip Dampier said:
The best way to pay for XM is on an annual retention deal. Call them up and threaten to cancel (you can use MSNBC's deletion as an excuse). Then the retention deals come out. You should be able to score a $77/yr retention deal. If they don't offer it, tell them your friend got it when he cancelled.

XM Reps must be located in a call center overseas somewhere because when I called several weeks ago, the woman I spoke with (who sounded like Spanish was her first language) completed every pause with "verifying" or "I am verifying." I heard that more than 50 times on one call.
Click to expand...
funny how you mention that. when i activated my tuner, the guy sounded like he was from India!
 
I love XM. But their call center SUCKS! Example: Last week I sold a car of mine that had XM. I bought a car the same day and had a new XM receiver installed. I called to cancel the sold cars account and add the new one. Guy on the other end kept offering me a new deck if I didn't cancel the first account. Never paid attention, or couldn't understand, that I had no need for a new deck and certainly didn't want to keep paying for a car I didn't own. Just wanted to make a simple account adjustment. And then they tried to charge me 15 buck for the telephone activation of my new account. Luckily I was able to get transferred to someone, still foreign, but at least understood english better and was of more help.
 
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