Coronavirus: Comcast Ends In-Home Installations For New Customers

[Y2kTheNewOldies]

https://tvanswerman.com/2020/03/26/coronavirus-comcast-ends-in-home-installations-for-new-customers/

Not shocking due to the ongoing COVID-19 issues.

Q. My cable TV service with Comcast has been acting up lately, but I am scared to death to call someone out to the home to fix it with the Coronavirus out there. Is there any way to fix it without having to see someone? That’s what scares me the most. What is Comcast doing to protect us? Is it safe to have the cable guy come out to your house? — Kathryn, Arlington, Virginia.

Kathryn, that’s a great question for which I wish I could give you a definitive answer. But as with food delivery, and other at-home service calls now, it’s impossible to know with certainty if there’s a risk or not. Any engagement with a fellow human being right now is fraught with fear and the unknown, which is why health and government officials are urging everyone to practice social distancing.

The anxiety among pay TV subscribers may be particularly high now after the tragic news this week that a Comcast home service technician died from the Coronavirus, just 10 days after he visited several homes in Bloomfield, New Jersey. There’s no evidence that any of the Bloomfield customers caught the virus from the technician, but the possibility can put a scary picture in any customer’s head.

Cable and satellite TV services, including Comcast, are keenly aware of consumer concerns regarding home visits, and have taken steps to try to ensure a safe call as well as soothe anxieties.

The TV Answer Man asked Comcast for its new safety precautions, and you can see them below:

 

[Silkie]

The beauty of cord cutting.