As I read all these posts I can’t help but feel the future of radio is news and information (and talk and live sporting events). This is the product that Spotify and similar services don’t provide, especially live (not prerecorded podcasts) programming.
Online services are already providing that and will likely expand on those offerings in the future. Want to watch Thursday Night Football? Unless you're a business, you have to go to Amazon Prime for that. I've said several times before that broadcast TV is likely in a much worse position for the future than radio. If the NFL migrates completely to internet distribution, retransmission fees are going to drop like a stone.
To an extent, I agree here. "Research" is great, but only gets you so far. I've always believed that radio is a balance between a business and an art form. Research is all well and good on the business side... but art is hard to quantify and research.
Research can also tell you what the audience wants to hear and how it prefers to hear it. I'll grant you that it's more work and owners and research companies might not expend the effort on it, though.
In fact, "research" is part of why the music biz is where it is today. It's all about fitting a form/mold that will sell the best today, without much care for tomorrow. Of course you're not going to see much variety in the mainstream in that kind of world. And if people are only exposed to the most commercial stuff that fits the mold because nobody's taking any chances... that's not going to be beneficial for society nor society's value of music and the music biz.
You may well be right that research is part of why the business is the way it is today. The problem, however, is have you ever heard an operation that doesn't use it? The reaction to any station programmed on the PD's gut is almost always, "God, this sucks." As David has mentioned several times "I have a golden ear" has destroyed many a broadcasting career and made next to none. Commercial radio, by the way, isn't in the business of providing some artistic benefit to society. It's in the business of getting as many people as possible to its customers. If you're looking for music as art, I recommend going to the far left side of the FM dial or finding a local LPFM. Even better, if you're ever not doing anything on a Friday or Saturday evening, check out some of your local music venues, find an act that sounds interesting, and support your local musician. You'll do a lot more for society's value of music by supporting those people.
Last thought on this point: research for the here and now is all fine and dandy. The "research" might indicate that people 'want' washers and dryers that last the rest of their lives. Would following that research be advantageous to Maytag? No. Why? Because while it might sell them a lot of washers short-term, long-term it's not going to bode well for them. I get the impression that a lot of the research and whatnot done in the radio arena is about the here and now, and not the how can we maximize this long-term?...
Keep in mind that David Field and Entercom thought they knew how to maximize radio for the long-term. They thought that to the tune of taking on about $2 billion in additional debt and adding properties with high expenses to their portfolios. How is that working? Corporate America frequently gets criticized for considering "long-term" to be six months down the road, but the days when people bought into radio with the expectation of cashing out a short time later for a huge profit went away a relatively long time ago. Most everybody in radio now is in it for the long-term whether that was the original plan or not. At least when it comes to the big companies, they seem to be trying things. Granted, they might not be having quick success, but iHeart and Cumulus have digital divisions while Townsquare serves as a de-facto ad agency for smaller businesses that can't afford one for themselves. Those are long-term strategies, even if their effectiveness may still be questionable.
I see a lot of criticism of ideas on this board that don't conform to the current research, and then a lot of doom and gloom about where the industry is heading. I don't get that, y'all. If the research is where the buck stops... what's does it indicate the fix is - real solutions? How do we turn the tide on radio? And if we can't do that and it's just doom and gloom anyway, well then, what's the harm in having a little fun while Rome burns?
Programming is only one part of radio's problem. The part that can't be fixed easily with research is what to do about the advertisers disappearing. TV has the same problem but has been able to fall back on retransmission fees. Radio doesn't have that. While the economy has been booming and is creating jobs at the fastest pace since at least the 1950's, the businesses replacing the ones that closed during the last two major recessions don't advertise (or at least don't advertise as much as those they replaced).
That's a terrible analogy. No radio DJ or personality wants the PD to sit in the control room with them telling them every little thing to do or say. I had that happen once at my first job. Never again. The reason you hire these people is because they know who they are and what their "role" is. The role is the same every time they open a mic.
Reminds me a little of the competing CHR that I could listen to for a couple hours and know exactly what the jock was going to say. The PD required all liner cards to be read verbatim. If one those cards involved a PSA or charity event that used my station, too, I could read it better and sound more genuine during our "what's happening" segment. By the time Cumulus bought my cluster and I found myself at said competing CHR, it had a new PD who had canned that policy almost as soon as he'd walked in the door!