K.M. Richards
Program Director, The Eighties Channel™
We've all heard complaints from listeners who say "you play the same song three times an hour!" That's objectively false, but the perception is the thing. How do you overcome that perception?
I can't speak for the rest of the programmer types who hang out here, but I always politely confront them to tell me which day and hour that happened in "so I can fix it, because that should never happen". Naturally, they can't do so, and my response is worded in such a way that prevents them from accusing me of not caring.