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DIRECTV CEO to be on Undercover Boss Next Sunday - 10/10
- Thread starter MarcB
- Start date
I think this airing will not even scrape the surface of the worst customer service rated satellite/cable television outlet that the BBB has at a less than humble grade of "Failure". The preview clip showed that the CEO would be in the call center, but all that will happen is the one lucky person that "trains" him will get a windfall of cash and a vacation for their family and in return they STFU about DirectTv's bait and switch package deals. Free HD for life my left foot.
At least I don't give those clowns my money anymore (clowns as in DirecTV). HD for free ... for new customers only! I told the rep when I cancelled that Hell would have to be frozen over and Johnny Carson would have to be alive and back on NBC before I ever go back to them. They actually did me a favor as I discovered you can indeed live without DirecTV.
Maybe somebody will call and ask this guy, Michael White, why customer service and customer satisfaction ratings at DirecTV have declined so much on his watch. He was CEO at Pepsi when they hired him (and we all know how well hiring from Pepsi worked for Apple). Pepsi is a company not in the entertainment business, which does not have to provide service or support to end-users, so how is this guy qualified to run DirecTV. Their slogan should be: Hey, we're just as bad as cable.
F
FreddyE1977
Guest
I still get that junk in the mail from Comcast, even though when I fired them I made it very, very, VERY clear that I would NEVER be a Comcast customer again. (did not help that their tech who came and took out the converter box left it on his truck for three months without logging it back in, and they tried to charge me $700.00 for missing equipment)
MattParker said:
UB's goal is to put a "human face" to corporate executives who usually are looked at as greedy fat-cats. The show attracts over 10 million viewers a week, and there will be a lot of people who will look at DirecTV as a company that cares after this episode is aired, when the company still has major issues.
D
Darth_vader
Guest
Yeah, there's that healthy skepticism again.....
Who knows? Maybe with the CEO working in the call centre, he'll ge a better understanding of how bad off the company really is.
From my recent experiences with them, Direct TV are merely another faceless corporation who don't give a whit about their users' needs. This after having sat on hold with them for almost two hours at my Aunt's house three weeks ago to fix a problem with her receiver, which, as of yet, still hasn't been resolved.
Aunt suddenly lost all her access to all the programming, except for a couple of barker channels, and it had been working just fine the night before. Her sub doesn't run out until the third of next March, and she received her new smartcard in August. (I think her new card's probably got a wonky chip.) They said they'd post a new card to her and it'd be there by September 20th, at the latest. It's now the fourth of October and we haven't so much as gotten a friendly "hello" from them. And if I find they are still charging her for the three weeks thus far of downtime she's experienced, come next March, I'm going to be driving down to California and bashing a few heads in, So Help Me Godd!
So, basically they're almost as bad off as Dish Network, except Direct TV have the added disadvantage of utilising a far more obsolete transmission method.
Who knows? Maybe with the CEO working in the call centre, he'll ge a better understanding of how bad off the company really is.
From my recent experiences with them, Direct TV are merely another faceless corporation who don't give a whit about their users' needs. This after having sat on hold with them for almost two hours at my Aunt's house three weeks ago to fix a problem with her receiver, which, as of yet, still hasn't been resolved.
Aunt suddenly lost all her access to all the programming, except for a couple of barker channels, and it had been working just fine the night before. Her sub doesn't run out until the third of next March, and she received her new smartcard in August. (I think her new card's probably got a wonky chip.) They said they'd post a new card to her and it'd be there by September 20th, at the latest. It's now the fourth of October and we haven't so much as gotten a friendly "hello" from them. And if I find they are still charging her for the three weeks thus far of downtime she's experienced, come next March, I'm going to be driving down to California and bashing a few heads in, So Help Me Godd!
So, basically they're almost as bad off as Dish Network, except Direct TV have the added disadvantage of utilising a far more obsolete transmission method.
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