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EMF got hacked on Facebook

0

011nerve

Guest
Back in December K-Love got their Facebook page hacked.
Here is a news article on the subject. K-Love Notifies Listeners Of Facebook Page Hacking - RadioInsight

Now Air 1 is hacked, they sent me an almost identical letter to the one that K-Love was sending out. Air 1 says they got hacked on February 27th. RadioInsight did not post anything about Air 1's hack this time. But the spam is showing up on their page. Several strange articles a day.
Here is a link to their page. Log into Facebook
 
That's what happens when you let Interns and staff who are mainly fans of using Facebook, take care of your Facebook pages. They're thinking content, not security measures.
 
Figured it was maybe a rogue staff member or careless staff whos' account was hacked, and since they're admins of the page...

Facebook has terrible customer support though. A deceased relative's account was hacked a year after he passed, and even after explaining the situation to Facebook they just put the account in memorial mode, the changes the hacker made were still up last I checked and I think Facebook closed the ticket because subsequent replies weren't answered. They have a phone number, 1-866-facebook, but that leads to an automated system whos' prompts sound like they were recorded by a small company.

If I were EMF I would remove the link to the Facebook pages from K-Love and Air1's websites. Maybe post the letter on the websites instead until they get the pages back.
 
011nerve said:
Facebook has terrible customer support though. A deceased relative's account was hacked a year after he passed, and even after explaining the situation to Facebook they just put the account in memorial mode, the changes the hacker made were still up last I checked and I think Facebook closed the ticket because subsequent replies weren't answered. They have a phone number, 1-866-facebook, but that leads to an automated system whos' prompts sound like they were recorded by a small company.
Click to expand...
The thing is, though, FB is a free app/website..You're not paying for it so really, if you're unhappy with their support, so far as they're concerned you can just go elsewhere and even if they lose a few hundred people per week like that, it won't make a dent in their number of users or the $$ they made from advertisers. So long as they have steps in place to make sure they as a company are not getting in hot water legally, they really don't need to care.

Also, if you look at it from their perspective, while your issue may have been legit, how many times do they get contacted about something similar and it's actually a family member with an ulterior motive, an angry ex-girlfriend, etc. calling Facebook and giving them a story that's untrue in order to have changes made to an account or to get access, etc. It takes time and people and resources to comb through all that, to ensure the calls and stories they get are legit and to make updates and changes, and in the end the users are paying nothing for the service and it's not like they're going to lose $50 per month per subscriber if they don't offer good support.
 
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011nerve said:
Facebook has terrible customer support though.
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No, they have "terrible" user support. Their users are not their customers... advertisers and marketers are.
 
Mikey Radio said:
The thing is, though, FB is a free app/website..You're not paying for it so really, if you're unhappy with their support, so far as they're concerned you can just go elsewhere and even if they lose a few hundred people per week like that, it won't make a dent in their number of users or the $$ they made from advertisers. So long as they have steps in place to make sure they're not getting in hot water legally, they really don't need to care.
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Facebook doesn't have help desks or anything like that. I tried a help community, and nothing. That worked years ago but not the last time I tried.

I tried signing up for a second account with my real name (but the one on my credit cards and other official documents, not the name people call me) and they insisted on verifying it with my cell phone. I couldn't do that and kept asking them in every way I could think of how else to do it. I was blocked from doing anything until the process was completed, and a month later, even after snail mail, I was informed that I could not have that account and because I had waited too long to do it, their decision could not be appealed. Excuse me? I had been appealing every way I knew how and they just refused to listen.

Although one of the people who I knew in high school had left Facebook and came back, though it seemed she had apparently blocked me when her candidate lost the election. There is someone else whose posts I can't read, but who cares? I also can't see (Or couldn't last time I checked) KABL's Facebook page. I was in their group until I said an online radio station wasn't a real radio station.
 
vchimpanzee said:
I tried signing up for a second account with my real name (but the one on my credit cards and other official documents, not the name people call me) and they insisted on verifying it with my cell phone. I couldn't do that and kept asking them in every way I could think of how else to do it.
Click to expand...
I used to have a few FB accounts, both using the same user name. Back in the late 00's when FB demanded a phone number be connected to each account, the solution was simple: One lists my cell phone, and I went to Walmart and bought a burner phone for $10 which I used to verify and link to my second account. Problem solved. I then removed the SIM from the burner, destroyed it, and donated what was more or less a brand new phone and charger, in the original box, to a charity that gives cell phones out to seniors and low income folks to use in cases of emergency.

If I'm not mistaken, FB has long since dropped the rule that someone cannot have multiple accounts. In fact, I think they even made it relatively fast and easy to switch between multiple accounts using the same computer or mobile device.
 
Mikey Radio said:
I used to have a few FB accounts, both using the same user name. Back in the late 00's when FB demanded a phone number be connected to each account, the solution was simple: One lists my cell phone, and I went to Walmart and bought a burner phone for $10 which I used to verify and link to my second account. Problem solved. I then removed the SIM from the burner, destroyed it, and donated what was more or less a brand new phone and charger, in the original box, to a charity that gives cell phones out to seniors and low income folks to use in cases of emergency.

If I'm not mistaken, FB has long since dropped the rule that someone cannot have multiple accounts. In fact, I think they even made it relatively fast and easy to switch between multiple accounts using the same computer or mobile device.
Click to expand...
One guy I went to high school and church with has at least three. I'm friends with just the one.
 
DavidEduardo said:
No, they have "terrible" user support. Their users are not their customers... advertisers and marketers are.
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The users are the "products." I left Fakebook after about a year and mainly went on to play Mafia Wars. When I started getting ads for special meds that only my GP and the Pharmacy should know about, I deleted the account. Found out later it was Target (before CVS took over their pharmacies) was selling info to FB.
 
I can't really say I was too surprised to read that. Church and religious organization websites have been the most hacked for roughly 10 years now. Hackers used to target porn sites, but they've since figured out that religious websites are easier to hack. Most of them are maintained by volunteers who don't have a solid understanding of web security fundamentals.

Not sure if EMF's Facebook pages are maintained by volunteers, but I know the organization at least used to enlist volunteers in its stations' coverage areas for various activities and functions.
 
Negin said:
When I started getting ads for special meds that only my GP and the Pharmacy should know about, I deleted the account. Found out later it was Target (before CVS took over their pharmacies) was selling info to FB.
Click to expand...
Are you sure that was the case? I can tell you that, often when I do a Google search for a product or to get more information on something, ads for that same product or similar will pop up in my Facebook feed and in ads on other websites. If I click on any of the ads in my FB or IG feeds, I will be inundated with ads for similar products on both IG and FB, sometimes for weeks. Could it be that you typed the name of your medications into your computer or smart device and that is perhaps what caused the ads to appear?
 
Kent said:
I can't really say I was too surprised to read that. Church and religious organization websites have been the most hacked for roughly 10 years now. Hackers used to target porn sites, but they've since figured out that religious websites are easier to hack. Most of them are maintained by volunteers who don't have a solid understanding of web security fundamentals.

Not sure if EMF's Facebook pages are maintained by volunteers, but I know the organization at least used to enlist volunteers in its stations' coverage areas for various activities and functions.
Click to expand...

The easy solution to the problem is to implement two-factor authentication (2FA, sometimes also called MFA). I do that, using an authenticator app for my numeric code. There are other forms of 2FA such as sending a code via SMS text, though that's less secure. Facebook has 2FA available and their implementation of it is actually pretty good.
 
Mikey Radio said:
I used to have a few FB accounts, both using the same user name. Back in the late 00's when FB demanded a phone number be connected to each account, the solution was simple: One lists my cell phone, and I went to Walmart and bought a burner phone for $10 which I used to verify and link to my second account. Problem solved. I then removed the SIM from the burner, destroyed it, and donated what was more or less a brand new phone and charger, in the original box, to a charity that gives cell phones out to seniors and low income folks to use in cases of emergency.

If I'm not mistaken, FB has long since dropped the rule that someone cannot have multiple accounts. In fact, I think they even made it relatively fast and easy to switch between multiple accounts using the same computer or mobile device.
Click to expand...
A user can still only have one profile, but as many pages as one wants.
 
Mikey Radio said:
The thing is, though, FB is a free app/website..You're not paying for it so really, if you're unhappy with their support, so far as they're concerned you can just go elsewhere and even if they lose a few hundred people per week like that, it won't make a dent in their number of users or the $$ they made from advertisers. So long as they have steps in place to make sure they as a company are not getting in hot water legally, they really don't need to care.

Also, if you look at it from their perspective, while your issue may have been legit, how many times do they get contacted about something similar and it's actually a family member with an ulterior motive, an angry ex-girlfriend, etc. calling Facebook and giving them a story that's untrue in order to have changes made to an account or to get access, etc. It takes time and people and resources to comb through all that, to ensure the calls and stories they get are legit and to make updates and changes, and in the end the users are paying nothing for the service and it's not like they're going to lose $50 per month per subscriber if they don't offer good support.
Click to expand...
There is no "calling Facebook". You can fill out forms no one will see.
 
Mikey Radio said:
Are you sure that was the case? I can tell you that, often when I do a Google search for a product or to get more information on something, ads for that same product or similar will pop up in my Facebook feed and in ads on other websites. If I click on any of the ads in my FB or IG feeds, I will be inundated with ads for similar products on both IG and FB, sometimes for weeks. Could it be that you typed the name of your medications into your computer or smart device and that is perhaps what caused the ads to appear?
Click to expand...
I did ask the pharmacy and they handed me the little privacy information pamphlet no one reads and saw it in fine print that information will be share by "third parties." So I guess that covered FB. When I went to a new pharmacy, I asked all kinds of questions before signing up. They said Target was notorious for doing that stuff.
 
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