The HD Radio site added a link to this article:
http://www.chicagotribune.com/business/technology/chi-thu-buzz-car-audiomar26,0,1958464.column
The columnist went to Best Buy looking at car stereo. He wanted the HD Radio feature and saw a deck that was HD Radio "ready" (i.e., needs an HD Radio adapter). The salesperson, though, thought that meant he needed a subscription (like satellite radio). The store didn't have the adapter and he bought a model that had "built-in HD Radio" and was "Bluetooth-ready."
A Best Buy official said the "experience was unfortunate" and admitted that "the word 'ready' (as in Bluetooth-ready) is 'not a word customers understand.'"
The location of the link on the HD Radio site says, "Chicago Tribune Columnist: Educate sales staff about HD Radio," and it's good advice. If you want to sell the product, obviously a salesperson should know at least the basics of the products (like the consumer electronics meaning of "ready").
http://www.chicagotribune.com/business/technology/chi-thu-buzz-car-audiomar26,0,1958464.column
The columnist went to Best Buy looking at car stereo. He wanted the HD Radio feature and saw a deck that was HD Radio "ready" (i.e., needs an HD Radio adapter). The salesperson, though, thought that meant he needed a subscription (like satellite radio). The store didn't have the adapter and he bought a model that had "built-in HD Radio" and was "Bluetooth-ready."
A Best Buy official said the "experience was unfortunate" and admitted that "the word 'ready' (as in Bluetooth-ready) is 'not a word customers understand.'"
The location of the link on the HD Radio site says, "Chicago Tribune Columnist: Educate sales staff about HD Radio," and it's good advice. If you want to sell the product, obviously a salesperson should know at least the basics of the products (like the consumer electronics meaning of "ready").