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Help with Omnia 5 Remote Software

J

jingle_freek1

Hi, I am having problems using the remote software to connect to the Omnia processor. After I set up a new connection, and try to connect, it says it can not open the specified port. I am trying to connect to it over the network. I have the Omnia connected to my router. I have tried everything I know of to correct it but still get the same error message.

Any help would be appreciated.

Thanks
 
Ya know,

I hate to state the obvious but have you called Omnia and asked them? They have seen most things and can probably help, even with some minor computer direct connect issues etc.
 
Re: Ya know,

Thank You!! :)

If I may suggest, as a friendly reminder, that when challenges occur please contact the Support Dept of that particular company first. Chances are they already are aware of a particular situation and can get you going very quickly.

I'm aware of the assistance that is available via the listserves, and there are many talented folks out there, but the best reference resource is always the company that built the product.

I'm also aware that there are those crazy situations that companies will claim "they've never seen it before," and usually that is true, but please consider making your first call to the Support Dept of that company first.

If your issue doesn't get resolved, contact them again, or ask to speak with a manager who can further assist you.

-Frank Foti

> I hate to state the obvious but have you called Omnia and
> asked them? They seen most things and can probably help,
> even with some minor computer direct connect issues etc.
 
Re: Ya know,

I did consider calling support, but they were already closed and I figured it was something very minor that I've overlooked and assuming other people on here have had the same problem and could have resolved it overnight.

I did not know I was going to get attacked for asking what I thought was a reasonable question. I'm sorry for bringing it up.
 
Re: Ya know,

A reason why the one-way communication of listserves is easily misunderstood...

Jingle_Freek1, with all due and proper respect, nothing in my post/suggestion is an attack towards you or anyone else for that matter. If you thought my response was an attack, it was not, and I'm sorry you felt that way.

Seriously, I made the suggestion based upon viewing numerous support type questions that are posed on many listserves, and most of the time it appears, that these questions can be answered by the Support Dept of the company in question. My suggestion was made, with the hope of helping, not causing any ill-will.

We take Support very seriously here at Telos/Omnia/Axia and hope that whenever *anyone* has a problem, they come to us first. I understand those situations where you're working on a project, a problem erupts, and the company's Support Dept has gone home for the day. But, our Support staff does monitor the Support eMailboxes after-hours/weekends, and if a request comes in, it is usually responded to.

-Frank Foti

> I did consider calling support, but they were already closed
> and I figured it was something very minor that I've
> overlooked and assuming other people on here have had the
> same problem and could have resolved it overnight.
>
> I did not know I was going to get attacked for asking what I
> thought was a reasonable question. I'm sorry for bringing
> it up.
 
> Hi, I am having problems using the remote software to
> connect to the Omnia processor. After I set up a new
> connection, and try to connect, it says it can not open the
> specified port. I am trying to connect to it over the
> network. I have the Omnia connected to my router. I have
> tried everything I know of to correct it but still get the
> same error message.

Check that you entered in Omnia correct IP address (unused). If Omnia and your PC are inside LAN (on one side of router) that should be all you need. And a correct password ;-)

If your PC and Omnia are separated by router, you should make sure traffic on port 23 is permitted on router as well as any firewalls you might have on your PC. Check you have entered correct gateway in Omnia. If necessary you might have to set up port forwarding on your router.

Kirk Harnack from Omnia can explain you all this in detail and probably Mark Manolio as well.


Regards,
Goran Tomas
 
Re: Ya know,

Calm down Francis...That is why I ASKED if you called them, in the event they didn't have an answer or it was after hours. I did note it was the next day you responded...did you get the problem resolved?
 
Re: Ya know,

I'll have one of our Support Engineers contact you.

-Frank Foti

> I'm calm, and no I have not gotten the problem fixed.
>
 
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