I've never understood this and I hope someone can explain it to me. How are the ratings calculated? I've heard about these "diaries" or whatever and I find it hard to believe that the success of a radio show can be based on what people are writing on sheets of paper and sending back to Arbitron. If this really is how ratings are determined, it seems pretty primitive. For one, who are these people filling out the "diaries"?? I personally don't know ANYONE who has done this. I've never gotten something in the mail, or seen anything on television, or heard ANYTHING about being a part of the ratings calculations. ???