Its obvious that either he is in an unusally bad location or has some other issue. I live 25 miles from Empire and get every NY HD station with the supplied dipole. I read a post about someone visiting a Bestbuy in New Jersey and the Sony tabletop radio only had a collapsed whip antenna lying horizontally, attached to the radio and he was able to pick up every NYC area HD signal. The radio was located in the middle of a large concrete and steel building with flourecent lights.