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"How not to sell HD radio"

7

700WLW

Guest
"How not to sell HD radio"

"We are obsessed with awareness and our promotion of it, and it will be the undoing of HD radio."

http://www.hear2.com/2006/09/how_not_to_sell.html#comments

Look at Mark's graph for the sales figures of the Receptor HD on Amazon - glad, HippoRadio and I could help ! Actually, Mark is wrong, in that it fell to 11,000 a few times, the past couple of weeks ! :D
 
Mark indicated, in his article, that he recently checked Amazon and the Receptor HD was still not in the top 100 for radios - I just checked, and sure enough, the "Hello Kitty Clock Radio with Night Light - KT2055" radio moved up to #74 ! :D You can bet, that I will posting a link to Mark's presentation to the NAB this week, as soon as he posts it ! From what some of you have posted, about there always being open bars with the NAB, no wonder the whole HD Radio BIG rollout has been a total failure - it is being run by a bunch of alcoholics !
 
First it was the guy in Ohio and now it's this Mark guy. Don't you realize these two peole together have zero influence on what will actually happen. If CBS Radio, Clear Channel and other large broadcasters want to operate IBOC and the commission allows it, these guys can stand on a corner and scream to the believers, it won't make any difference. Game over!!
 
"First it was the guy in Ohio and now it's this Mark guy. Don't you realize these two peole together have zero influence on what will actually happen. If CBS Radio, Clear Channel and other large broadcasters want to operate IBOC and the commission allows it, these guys can stand on a corner and scream to the believers, it won't make any difference. Game over!!"

The general public is not buying into this farse and fraud - they can broadcast in IBOC all they want, but when IBOC doesn't generate revenue, as the J. P. Morgan report indicated, who is going to keep paying the outrageous setup and yearly fees to iBiquity - only 1000, out of 13,500 stations are broadcasting in IBOC, and most of them are owned by Clear Channel, part of the HD Radio Cartel - game over !
 
autopaint-1 proclaimed:

If CBS Radio, Clear Channel and other large broadcasters want to operate IBOC and the commission allows it, these guys can stand on a corner and scream to the believers, it won't make any difference. Game over!!

Right, my point precisely. It's a done deal. Follow the money.

But consumers need to scream and not spend their hard earned recreational dollars on these receivers when they are disappointed. That is the only thing that is going to make the CBS Radios, Clear Channels and other large broadcasters amongst us stop and listen to what the consumers are saying, and it also the only chance we have of stopping what will surely become the defacto standard if this is left to play out as the iBiquity guys hope it will.
 
The average person doesn't really care. They'll make due. Radio to the average person is an appliance. They aren't going to write letters and scream in any numbers that wil have any effect.
 
I was in Milwaukee today, and while driving back to Chicago, a strong, tornado-generating thunderstorm was moving into the Chicago region. Lots of static crashes on the AM. I decided this would be a great opportunity to stop at the local Radio Shack on the way home to see how well the HD did with this kind of interference. I walked around, noticed a large display for sattelite radios, and after finding no HD radios, I asked the salesperson if they had HD radios. He DID know immediately what I was asking about, and said he'd have to look in the back......
After he came back, he said they had none, and asked if it was the BA Receptor I was interested in. I said yes.
He offered that one could be ordered for me. I stated that I would need to TRY the radio first, to see if it was acceptable. He said not to worry, I could return the radio if I was dissatisfied. I asked if they planned on stocking the BA receptor at some point. The answer was "no, because nobody knows about it."
This was on the north side of Chicago, where two very affluent suburbs (Skokie and Evanston) border Chicago.
Is this the HD marketing push at its best? I asked no leading questions, and behaved as though I were very interested in buying. The saslesperson did not actually discourage me, but his demeanor made me believe HE personally had no faith in the concept of HD radio.

As someone who hopes HD AM will fail, I am heartened by this example, but would really like to test one of these things out without letting ibiquity handle ANY of my money, however briefly.

I wouldn't trust ibiquity to watch my beer while I went to take a leak.
 
When I got home, and made the previous post, the severe weather front passed over my area, and I checked the AMs.
WBBM-AM (20-some miles west of Chicago) must have sustained a lightning strike to the area, and the IBOC signal is OFF. Did they turn it off, or is this just another thing we'll have to expect as normal for HD?
Analog technology can take direct strikes with only a hiccup.
What is the point of touting static-free reception, if the static "event" disrupts the system?
 
They probably have to "reboot" the exciter. The exciter looks like PC with a 'n' connector on the rear panel.
 
One hour later, and they still haven't rebooted it? Gosh, how long does it take to reboot?
All the other HD AMs are still shhh-ing away.
 
"I asked the salesperson if they had HD radios. He DID know immediately what I was asking about, and said he'd have to look in the back......
After he came back, he said they had none, and asked if it was the BA Receptor I was interested in. I said yes.
He offered that one could be ordered for me. I stated that I would need to TRY the radio first, to see if it was acceptable. He said not to worry, I could return the radio if I was dissatisfied. I asked if they planned on stocking the BA receptor at some point. The answer was "no, because nobody knows about it."


Funny that a salesperson at a Radio Shack should make such a statement when the company itself is going to be manufacturing HD radios. Maybe his wisdom should be passed on to corporate. I'll bet they'd love to hear that one of their employees is such a sharp salesperson. I'd ask the manager or the owner what Radio Shacks plans are and not some salesperson who knows squat about what the company plans are.
 
"Funny that a salesperson at a Radio Shack should make such a statement when the company itself is going to be manufacturing HD radios. Maybe his wisdom should be passed on to corporate. I'll bet they'd love to hear that one of their employees is such a sharp salesperson. I'd ask the manager or the owner what Radio Shacks plans are and not some salesperson who knows squat about what the company plans are."

From the posted stories on this board and others, it is evident that it is more a matter of apathy towards HD Radio, than anything else.
 
I was in Dallas today for the NAB Radio Show. Since it got over about noon, I decided to stop at Fry's on my way home to see what they had in the way of HD radios. For those not familiar with Fry's, it is a chain of electronic stores that moved into Dallas a number of years ago. The store I visited on Northwest Highway, was their first in the area, and it is absolutely HUGE. It is probably 80-100,000 square feet of electronics and everything related. They have tons of stuff. Some is garbage, some is pretty good.

There were two aisles of table radios, and a similar selection of portables and boom boxes. Not seeing any BA Receptors, I decided to ask a salesman. The first one was clueless when I asked about HD radios. He referred me to another sales guy. Ironically, as he did this, the analog radios on the aisle were running a spot for HD radio and urged listeners to call Crutchfield. (Really).

The second guy took me directly to some boom boxes that have XM capability. I explained that was not what I was looking for. Once again, I got blank stares. He suggested I go see "the guy with glasses" who was pouring over a computer terminal. It seemed he was the department manager on duty. He told me that I must be mistaken, because "HD" referred to TV, not radio. They had at least 75-100 HDTV sets to choose from. Maybe more. HD radios, were nowhere to be found and certainly not on this guy’s radar screen.

Since I really wanted to hear one of these things in a non trade show environment, I decided to visit the car stereo department. The first sales guy took me to the satellite radio compatible car radios. He made the previous three people seem like Einstein. I moved on, but eventually found that they had three of the $199.00 JVC HD car radios in stock. They were hard to find because they were mixed in with a pile of other stereos in similar looking cardboard boxes. Finding yet another sales geek, I asked if they had this radio on display so I could hear it. He wandered through several displays and finally found it on one of those "wall of stereos" types of displays. I was beginning to get excited. I shouldn’t have.

The radio didn't work. I guess they never connected it up. Off hand, it didn't appear to be very user friendly, but that's just me. I still like knobs, like "on - off - volume" and "tuning." I'm sure if it would power up, you could get used to scrolling through a bunch of soft keys. Doing it at 70-80 mph might be challenging, but to be fair most other modern after market radios are that way as well.

Anyway, I never got to hear the radio. I believe was a lot more persistent than most people would have been. On the other hand, If I'd wanted an iPod or satellite capable radio, that would have been easy. They had tons to choose from.

The sales experience will have to be radically improved if anyone is going to buy these things. That may be harder than it sounds.
 
I am working in St Louis this week and stopped at a big Radio Shack in a strip mall.
I was looking for the HD radios, and the salesman asked if he could help. I asked if they had any of the HD radios, and he said that
'No, we can order you one, but we do not intend to stock them at this store.'
Even cell-phone manufacturers supply mock-ups for stores... people won't GO to a store to order things today to order something they can't even see, touch, or hear.

Asking them to visit the 1950's by waiting for something to be ordered for delivery to a store is not going to sell many radios.

RS corporate policy requires that they stock the discrete parts for repair, even though most stores would rather not have anything to do
with the parts market. It's interesting that policy is not requiring stores to carry this item.

That's 0 for 5 Radio Shacks I've checked....
 
700WLW said:
"How not to sell HD radio"

"We are obsessed with awareness and our promotion of it, and it will be the undoing of HD radio."

http://www.hear2.com/2006/09/how_not_to_sell.html#comments

Look at Mark's graph for the sales figures of the Receptor HD on Amazon - glad, HippoRadio and I could help ! Actually, Mark is wrong, in that it fell to 11,000 a few times, the past couple of weeks ! :D

And I noticed in the "comments" section of Mark Ramsey's article that iBiquity's Chief Financial Officer just bailed recently. Walsh just took a job with Emmis at their HQ in Indy, so the apple never drops far from the tree... I guess he didn't like those darn rebate coupons :D

Hey "700"--as for those stellar Amazon sales rankings... Power to the people!
 
Tom Wells said:
...I walked around,noticed a large display for sattelite radios... I asked the salesperson if they had HD radios... he said they had none, and asked if it was the BA Receptor I was interested in. He offered that one could be ordered for me... I asked if they planned on stocking theBA receptor at some point. The answer was "no, because nobody knows about it."

This was on the north side of Chicago, where two very affluent suburbs (Skokie and Evanston) border Chicago.

WOW... I'm surprised at that...No demand for HD Radio on the near-northside--considering Chicagoland's recent HD-2 "revolution" on 103.5 FM! Especially in that part of town! Considering the bold choice offered, this could only be a reception problem for the Receptor.

Let's see... Sears Tower to Boystown--about five miles--add five more to Evanston... HUMMMM... Should be WELL WITHIN the WKSC 70dbu--isn't that what it takes for HD-2 :D
 
audiophile. said:
They probably have to "reboot" the exciter. The exciter looks like PC with a 'n' connector on the rear panel.
HD stations should just boot the HD exciter once and for all. No further "reboots" necessary.
 
hipporadio said:
700WLW said:
"How not to sell HD radio"

"We are obsessed with awareness and our promotion of it, and it will be the undoing of HD radio."

http://www.hear2.com/2006/09/how_not_to_sell.html#comments

Look at Mark's graph for the sales figures of the Receptor HD on Amazon - glad, HippoRadio and I could help ! Actually, Mark is wrong, in that it fell to 11,000 a few times, the past couple of weeks ! :D

And I noticed in the "comments" section of Mark Ramsey's article that iBiquity's Chief Financial Officer just bailed recently. Walsh just took a job with Emmis at their HQ in Indy, so the apple never drops far from the tree... I guess he didn't like those darn rebate coupons :D

Hey "700"--as for those stellar Amazon sales rankings... Power to the people!

Here's a link to the original thread on Walsh:

http://www.radio-info.com/smf/index.php/topic,45468.0.html

Obviously, Walsh saw the writing-on-the-wall (Stephen Wallace also left, as broadcast business manager) ! I wonder, if Struble has read the reviews on Amazon - I'de love to see the look on his face ! :D
 
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