You'd think...with all of the alleged avenues for people to get their new music (yes...I'm talking to all of you who think Satellite/Ipods/Internet/Any other media source you can use to slag radio) There'd be at least one of two things happening...1. Terrestrial would be knee-jerking to catch up. Or 2. There'd be some semblance of sales story.
But there isn't.
During times of economic hardship...and it's easily arguable we're in one of those times...People want what they know. Safe...Familiar...Music that reminds them of better times.
Re-post of my thoughts on this on another board, slightly tailored to this discussion.
Radio is about being the epicenter of a lifegroup.
We are a reflective medium. We play what they want. Or, we don't get ratings. The days of music education are gone for radio now.
That doesn't mean they are gone for good. It means we as an industry are not doing good enough a job of being that epicenter of a lifegroup. We are not engaging enough. We are not interactive enough. We have not given the listener a sense of involvement to the point where they believe anymore. There was a time when Lynyrd Skynrd's plane went down...fans called their favorite station. When Kurt Cobain died, fans called us to vent. That doesn't happen anymore. You know why?
We became a monologue. Talking at, and not with.
We ceded our position to the internet, and other media. Because we let Wall St. dictate our product. Because we cheaped out and eliminated live jocks. And those jocks we still have...we tell to shut up. This is nothing short of stupid. People don't hate talk. They love it. They want it. They hate useless talk. And there's a ton of it on the dial. Because PDs have so much on their plates, they can't manage talent. And their APDs are (more often than not) either glorified secretaries, or untrained in how to coach talent. And we have a lot of people in high places, that have neither cracked a mic, nor a creative bone in their bodies. Our business is run by salespeople. And I understand that. We're in it to make money. But most salespeople have no idea what we do on our side. Can't blame them. Some don't even listen to the properties they're selling...that I have nothing but contempt for. But...we need to let these people know how this is done. It's not a regular marketing machine. It's unique. And education is both time-consuming, and sometimes expensive. But which costs more...taking the time to do it correctly? Or, doing it 6 times? Wall St. doesn't have the time, nor the patience.
And now...because times are tough economically, and new product is in a down cycle, stations like 94/7 or, When they re-did KWOD, have to circle the wagons and rearrange their strategy. That's the first step. Everybody's a PD. Most have never actually done it. And fewer know how to do it correctly.
I'll say it again:
People do not listen to the radio for music. They listen to feel connected to the music.
Read it again until you understand it. It is the absolute essence of our industry.
It is incumbent upon every talent to do their best every shift to capture that listener. Make them feel like you care that they're listening. Answer EVERY E-mail. Spend an extra 5 minutes on the phone with them. Don't sit behind the table at a remote. This is show business. We must remember that. Give them 5 minutes, and you can have them forever. Know everything there is to know about EVERY band on your playlist. Take credit for other stations' contesting. If someone calls and asks if they're the right caller, don't tell them you're not giving anything away. Let 'em know you just got a winner, and thank them for listening. They came to you...don't send them away disappointed.
I think I've rambled enough.
Do your job correctly. And you will be successful.
It really is that simple.
The trick is to find "correctly" in today's radio structure....
And eliminating jocks...is NOT the answer. People watch football for the players. People go to movies for the actors.
People make the difference. Always have