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Jones/Dial Global outage?

S

spinjector

Anyone else having problems with Jones/Dial today..? Both our receivers have gone into sleepytime mode and net-ops isn't answering... ???
 
They lost power at the uplink and a transformer for the transfer panel burned up. It affected all formats. Since we do a live daypart, all the music is in our automation system, plus we have a backup automation as well (Zara), which allows us to cover for something like this.
 
One of my clients had rebooted their receiver a couple of times before calling me. Once I found out the nearby SG III had a 14.1 EbNo, I told them to call D-G and break out the CD's...time to go old-school.
 
Woooooo, transformer fires aren't fun. There are some videos of some good ones on Youtube, and well...they're a bit shocking. Har har. =-)
 
Actually, clarifications from the network modified the exact failure a bit, but bottom line the same. Even though it was a third-party as I underand it, DG has ponied up and told the affiliates what happened and what they intend to do to keep anything like this from happening again.

Meantime, the other provider, Citadel, after more than month after firing those who held things together, having not planned properly for the execution, is still having regular recurring issues with wrong contact closures, dead air, commercial break closures mid-song, and has not figured out music rotation. The Hot AC and AC music rotation is bizarre, not at all predictable. This from my live local morning jocks who have followed the music rotation for a number of years. It's not just change, it's like putting an iPod on shuffle. Yesterday, same artist three times in two hours on one format, irregular placement of Christmas songs on another.

I believe that Dial-Global is paying attention to their customers, the affiliates. Unfortunately, Citadel is not.
 
Not to mention how much better the audio sounds on DG. We flipped from Timeless to Adult Standards last week-what a major difference!
 
I've not had the opportunity to compare the audio. I wonder if it is a difference in the data compression schemes in the receivers, or the audio delivery system at the networks. Citadel recently migrated to Audio Vault.

Operationally, I prefer the XDS receiver because I can program it myself (which probably only matters on ABC news & feature feeds), but the Wegener takes up less rack space.
 
If you do an A/B comparison you'll notice the difference since it's huge. As far as the receiver goes, it's nice to pick up some rack space but the thing is so friggin' deep the cabinet doors won't close in the control room where it's mounted. That's the only complaint I have with DG but overall, considering the quality the trade-off is well worth it.
 
I just use the units as a shelf, great for storing pliers, screwdrivers, multimeters...
 
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