MMtP said:
...not according to BMP sources. They decided that their arbitron showings were low because their listeners didn't understand how to fill out a book, and set about teaching them.
Believe me, if they had done this, any number of other stations would have reported them to Dave Wilinsky at Arbitron.
In any case, diary keepers know how to fill in diaries. Each Hispanic houshold's diaries is bilingual, and has full instructions and examples, and an instruction page is included with each diary packet. Besides that, after sending the diaries, there is a followup call to see if they came and are understood, plus a start of diary week call, a weekend call, a midweek call and a send them back call. At each call, diarykeepers can ask questions.
You may be right about arbitron not changing their weighting strategys,
Weighting is not a strategy, it is a procedure used in all polls so that over or under samples of any cell within the survey universe is projected into the universe in proportion to the number of people, as a percentage, in each cell. Arbitron does not do weighting any differently than any of hundreds of research companies in the country and world.
In any case, any change in procedure by Arbitron requires MRC approval or the survey loses its accreditation, The diary survey procedures are the same in every market Arbitron surveys (except Puerto Rico which has much lower landline penetration and no recognized demographic databses).
but BMP did go to them and complain that their audience wasn't fairly represented. Same thing they did a year ago.
An Arbitron person once told me that there are three kinds of clients: happy ones who went up and do not complain, satisfied ones who did not change and do not complain, and unhappy ones who went down and complain. Or, when a station goes up, it is good programming, and when it goes down, it is a bad Arbitron sample.
The fact is that BMP has had fairly consistent ratings for KHHL, while the rimshots wobble like mad, just as all rimshots do because, inside a county, there is usually no geographic quota by area of the county. If in one book, a rimshotter gets lots of diaries in the area they cover, they go up. If the sample favors weak signal areas, it goes down.
In the last year, of course, they have had new competition. That is not Arbitron's fault.
You can't tell me that a station DOUBLED their listeners in three months
Which station? It is very common for stations that change talent, format or signal to double or triple.
- not saying that they should be lower or higher - adding or dropping a point or two is believable...When Arbitron is this 'fluky' and being use it as a benchmark, there's something wrong.
Rimshots bounce a lot, as stated. And Austin is a small market with a small sample, and that adds tons of margin of error.
I'm one of the few radio-people who can't WAIT for PPMs - hopefully they're more consistent and accurate.
The system does not work yet. We will not know until they fix the system and get MRC accreditation, which is a long way off. And Austin will not be a PPM market till 2010 or 2011 now. Keep in mind that Austin now has about 2000 diaries per book, but there will be only about 650 PPM panelists for the market.