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Natural Log 9 problem getting to work with NexGen

I recently switched to Natural Log for Traffic and am having trouble getting it to work with NexGen. Natural Log tech support hasn't been very helpful so far. I've been told by Natural Log, I needed &BLOCK# at the top of the hour, NexGen said I need block# at the beginning and end of every spot block. Would I need to do both or just one?
 
I recently switched to Natural Log for Traffic and am having trouble getting it to work with NexGen. Natural Log tech support hasn't been very helpful so far. I've been told by Natural Log, I needed &BLOCK# at the top of the hour, NexGen said I need block# at the beginning and end of every spot block. Would I need to do both or just one?
Have you sent an example of your Natural log to NexGen to make sure it's compatible/correct syntax?
 
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