Ned nails it!
Hermes has the strange habit of defending things with platitudes.
Mediocre! Please. Outright failure.
With the success that Confer and Alt had in putting together the State College cluster, it is mind-boggling that they put up with consistent failure of the managing partner. "Failure to plan is a plan to fail" What is the plan? It never sems to change. Fire, hire, hope, fire, hire, hope, etc.
If performance is the touchstone, then hoping to be excellent won't make it so.
And blaming the latest of a seemingly endless supply of victim/manager(s) doesn't change the facts.