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New Wave Automation

I personally have experienced Audio Arts customer service when I had a DIRECT lighting hit at a station. The poor guy spent over an HOUR on the phone with me getting me a parts list and prices together so I could show the insurance company that it wasn't cost-effective to repair. Guess who's console replaced the old one? He of course didn't know that though. Treating customers as if you were them is the right way to go. Most of us don't want manufactures to give away the store, but we want real help and somewhat reasonable parts prices/speed/longivity of availablity. That's what seperates real broadcast manufactures from the companies like Arrakis. Bill is right in dogging them. He's just trying to warn others here that might not be in the know yet about them.
 
"I love Audiovault. I know it inside out, so my system just runs and runs." Ditto! Our AV 9 just keeps running and running. It's a solid as they get. Coming from a damn Maestro sytem that failed regulary and had terrible support, I am VERY happy I have AV!
 
OKCRadioGuy said:
"I love Audiovault. I know it inside out, so my system just runs and runs." Ditto! Our AV 9 just keeps running and running. It's a solid as they get. Coming from a damn Maestro sytem that failed regulary and had terrible support, I am VERY happy I have AV!
Click to expand...

LOL, I had to go to one of our 'sister' stations and use Maestro this weekend... It is archaic. It took me countless hours to do things I could have done in 10 minutes on AV.
 
I wish some of these companies would create an online dummy station for dummies like me to play with the buttons.... AV is one application I wish I knew mo'bedder and ViaRadio is another.
 
I am quite fond of it. That GUI is totally separate from playout as well, so it can go crazy/do whatever and the music keeps on trucking. I've been doing beta with BE for over a decade.

I am very fond of their developers and staff. They are pretty open to suggestion.

This version adds some monster features to segue editing and voicetracking.

I added a pic of my segue editor layout to the link above...
 
I'm quite interested which scheduling software are you guys using with the AudioVault and how's that been working for you?


Regards,
Goran Tomas
 
Goran,

We've been running Audio Vault 24/7 for three years now with nary a glitch on our music-intensive FM.

We work it hard since we roll our own music. Our traffic software comes from Dave Scott's radiotraffic.com and we use Music Master for our music logs. Both integrate perfectly with our A/V.

Steep learning curve, but highly recommended...it just keeps running and running and running and...
 
I use MusicMaster as well and absolutely love it. I switched away from RCS about 5 years ago and have not looked back since.

We OWN MusicMaster and their support is great. My cluster uses Visual Traffic from Marketron. Audiovault and MusicMaster can work with anything.

I assemble my entire log in MusicMaster (including spots & AV commands) and export it straight to AV. It does the rest automatically and I have it email traffic a missing cart list when it does the import as well.
 
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