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Sales Nightmares

I was reflecting on some calls I went on to sell blocks of time at an AM station I managed.

By this time I was living 30 minutes out from the northwest suburbs. I get a call from a guy that had a show on another station. He was born in Pakistan but his parents came here when he was a child. We schedule a meeting.

I drive in to town and intentionally want to be about 10 minutes early. About 5 minutes from the Starbucks where we are to meet, he calls to say something has come up and he can't make it. He gives no reason and I didn't ask. I get it. Stuff happens. We reschedule for the same time, same place the next day.

I arrive and had been at Starbucks nearly 30 minutes. He's about 20 minutes late. Traffic might be the cause or he might be having trouble finding the spot. I call and it goes to voicemail. About 15 minutes goes by and he calls back explaining his wife was to go to the parents/teacher conference for their son but at the last minute he had to go instead of her. His phone was off for the meeting. I'm thinking a courtesy call to say he needs to move the meeting to an hour later would sure have been nice. He says he is heading there now. In 30 minutes he shows up. We go to order coffee and he says he is hungry. He wants me to take him to a local Pakistani restaurant. There are none in this area of town and I ask if there is something else. He asks what is around there, I point out several restaurants in the shopping center where we are. He spots a barbecue restaurant and asks "Texas barbecue?" I say yes and we head there.

He asks what I'm getting. I say I'll get some fries because I had lunch about 2 hours prior and wasn't really hungry. I made some menu suggestions to him. He ordered fries too saying he really wasn't hungry either.

Sitting in our booth, a rather shy young woman is walking around the dining room with fresh baked rolls offering bread to each table. When the lady speaks, this guy gets really animated and loud saying he loves her accent (southern drawl). He says "Say something else". She blushes and looks at me. I lower my eyes to indicate I'm embarrassed for her as he keeps asking over and over. We were there about 2 hours and this poor girl had to go by our table about every 15 minutes where he kept asking her to say something. And he always took a roll.

The first hour or so was how he had the best radio program in the city and advertisers were begging for spots because he had so many listeners. I finally, out of frustration and worry he'd choke with how much he was patting himself on the back, I say I am not concerned with the size of the audience but his ability to pay for the time.

At this point he berates the last station that cancelled him. It seems he was to pay every Monday but never did. It was usually Wednesday or Thursday and not always the full payment. The GM had to chase him for the money (something he never stated but I know the scenario). He wrote letters stating if he couldn't get to the point his was paying on time he would be cancelled. He said he had to collect from clients and sometimes he needed until Thursday to get the money he needed. Now the truth is told. He really doesn't have all that advertising and can't pay on time. I tell the guy he promised to pay on Mondays and didn't so he was breaking his contract and should not be surprised the GM cancelled it.

I tell the guy he'd have to put up a deposit of the first week and then pay of time, every time. Not a problem he says. We talk rates. It was the usual: give me a break on rates so I can get things going, then I'll pay the going rate. I concede to $1,500 a week to start and then to $2,000 a week at 6 months. He had been paying $1,750 a week at a station with half the coverage of the station I represented.

He says he is ready to start anytime but he needs us to give him the first month free because he has to re-establish his audience and sell his advertisers.

By now I'm ticked off. I say that is crazy and obviously we aren't going to do a deal and no other station would do that deal. I suggest we call it a day. I got up and left as he suggested I sit back down.

For the record, he wanted 7 to 10am weekday mornings.

By the way, of all the stations in town that leased time, he never showed up on any of these stations. Later I was talking to a guy with a really successful Bollywood music program, buying about 40-50 hours a week. I mention the fellow. He looks at me and laughs. He says 'you didn't buy what he was selling, did you?".
 
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I actually sort of felt sorry for the guy. He had no clue of how he was perceived by others around him. He's like the kid who ends up getting beat up at school over and over and never realizes why.
 
When you sell bulk time to programmers, they create the programming and frequently do their show live from your production studio. This client is from a wealthy family from India. The culture is not the same as here.

The radio station is a 1,200 square foot building with 2 offices, transmitter room, studio, production, a nice sized entry room and a good size room with filing cabinets and storage opposite the studios.

The fellow is on the air inviting his listeners to the station. He gave superb directions because we were hard to find. In minutes there are 30 people in there. A phone rings and one opens an office door, goes in, shuts the door and talks on the phone at the desk. You just don't do that so I went ballistic. I went to the client and said there were too many people here and they had to leave. The guy looks at me and says I am buying from you so I set the rules, not you.

He learned a lesson. I read the riot act: I am the manager of the station and my name on the wall says I'm the chief operator meaning I must maintain control of the station by FCC rules. I say the station is not under control. I'll give you 5 minutes to clear the building or I'm shutting the station down. He called my bluff. I ran the sign off and turned off the transmitter and announced to the crowd that they had to leave now. My client is yelling at me and said he wanted his money back. I said no and that I was holding him to his contract. Then I reminded him he purchased time from us and we 'gave' him use of our production studio free. I then said he has the time but just not the studio. Then I said once we are back to not more than 5 guests I would turn the transmitter back on.

Funny thing, I never had any trouble with him after that.
 
Not the focus of the abuse, but here's a good one: (CarAgencyGuy might remember this situation)
Back when Christ was a corporal, I was an assistant engineer at a country station. The chief engineer insisted that besides setting up remotes on weekends, I also had to cook hotdogs and pass out swag along with Promotions. Besides hating country music, cooking stupid hot dogs for zombie listeners on my weekends made this job a not so great place to be.

One series of remotes involved a large chain of drugstores being sold as a coop with other products, in this case; Hawaiian Punch. I'm setting up the location, and the AE (who was a total weasel/jerk) came to me with a giant foam 'Punchy' costume, ordering me to put it on so kids could, you guessed it, punch the big foam belly. I told him no, and that I was prepared to walk before I'd wear some humiliating mascot suit. The AE was concerned, because the GM and a bunch of agency execs were scheduled to show up at the remote. The GM told the AE that there was no choice but the AE will have to wear the suit.

So out trots Punchy, with this big foam belly that kids were lined up to punch. Problem is; under the giant foam belly is just spandex material with no padding. Remembering what a jerk this AE was to all of us who weren't in sales, I visited the ATM around the corner and got out $100 in $20 bills. I then proceeded to get change, all in $1 bills inside the store. We then took kids aside, and handed them each a dollar if they would upper-cut-punch or kick Punchy under the foam belly. Some of the kids had just come out of karate school, and we encouraged them to try their recently acquired kicks and punches under Punchys belly. That poor AE had to endure two hours of being kicked and punched in the crotch, and he couldn't say anything. For as much as he was a total tool, he earned whatever commission that day.
 
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