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Neither was technical support, David. The company (where we host our respective web sites) didn't respond. Totally wrong. Worst service, and I can't speak Bangalore either. Not that the folks there are technically bad; just English is a common language that separates us. BCA's XEPRS/XEPRS-FM/AM 1700 had the same fate.
Appears to be solved, but backing up data .... stay tuned.
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