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Sirius pratice that bothers me!

G

Garrett

Ok,
There are two things that Sirius (and probably XM) does that are pushing me closer to getting rid of my subscription:
1. "Hi, I am (insert washed up artist) and I am taking over this channel." Well, here's a news flash: I don't listen satellite radio to hear someone with no radio talent stomp all over the music I want to hear. If I tune to channel 6, I want to hear the music on channel 6, not ABBA, or Stone Temple Pilots hosting, just music. And just because I might like an occasional song by one artist does not mean that I want to hear EVERYTHING THEY HAVE EVER PUT OUT. If I want that, I'll buy the album.
2. The shameless high pressure sales tactics of their so-called customer reps. They are lucky enough that I'm paying for radio at all and that's not good enough? The costs for some of their radios are ridiculous, as are all the fees for activation, swapping out radios and even disconnecting the service.

The bottom line: I AM THE CUSTOMER, and this is a PRODUCT. If I am not satisfied, I have the option to not purchase the product and get my radio for free. If these guys want to make money and stay in business, perhaps they should worry about consumer satisfaction?
 
Perhaps customer satisfaction comes from policies such as these? I for one love to hear artists of the past host a show, it isn't permanent, and it is cool to listen to a star of the past, who's music I enjoyed,talk about the music and industry they had a part in. It often beats listening to someone who knows very little about the genre. If you want just music , get an ipod. Radio such as XM & Sirius offer entertainment with personality on many of their music channels, an artist , current of past has alot on insight to offer. Customer service wouldn't be doing it's job if it didn't try to promote the product they represent and keep subscribers. Any customer service rep talking a call from a subscriber wanting to end their service SHOULD try to change that subscriber's mind, its part of the job and expectations. If you don't like sales retention pressure then press on with your cancellation. If you don't like celebrity guest jocks, turn the channel, because many do enjoy it, its called "special programming" for a reason. :)
 
AZJoe,
I know you like satellite radio very much, and good for you. There are a lot of good things about satellite radio. But as a customer I still have the right to point out the things that I dislike. No need to defend satellite radio here.
 
Point out all you want, thats great- these are discussion boards, and guess what? When you post, people are allowed to comment reply , and defend their opinions and views- and YES, this is a good place to defend sat radio. Sat radio isn't perfect, I have many things I can find fault with it too, and everyone is entitled to their opinion. You don't like artists of the past being on the radio being jocks or telling their history and views, I do. Simple as that. You don't want a customer service agent to badger you into keeping your subscription, and if I was their employer and they didn't try to keep you, I'd probably can them. Simple as that.
 
Garrett said:
2. The shameless high pressure sales tactics of their so-called customer reps. They are lucky enough that I'm paying for radio at all and that's not good enough? The costs for some of their radios are ridiculous, as are all the fees for activation, swapping out radios and even disconnecting the service.

The bottom line: I AM THE CUSTOMER, and this is a PRODUCT. If I am not satisfied, I have the option to not purchase the product and get my radio for free. If these guys want to make money and stay in business, perhaps they should worry about consumer satisfaction?
Click to expand...

Just say No Thanks-like I did the other day when I added an older radio to my sub. I didn't want to pay for a whole year or a lifetime. Just the monthly. I said so. Just cost me the additional seven.

You're not going anywhere with the other choices that are out there on the air AC/DC channel or no.

Have a look on ebay. People are always trading up.
 
Hey, Garrett, as a relatively NEW subscriber (February 12, 2007), I gotta jump in on this one and respond here:

1) FIRST of all, I'm sorry if you have been getting high-pressured by the customer reps...but i've learned how to also say "no" ;)

2) SECONDLY, as far as the "guest DJ" thing, I personally LOVE IT!! It makes whoever it is MORE real and it gives us as listeners a little more insight into what the ARTIST(S) enjoy on a musical thing....besides which, the way i look at it, it's a GOOD thing...i mean, on Totally 70's (my FAVORITE Sirius channel ;)), for example, I've heard the guys from Earth, Wind, and Fire, Earl Young from the Trammps...it's GREAT to hear what they enjoy!!

Andrea in NYC
 
I think the OP was referring to the channels that just play one artist. Even XM is doing that junk now.

A show hosted by a musician, on the other hand, can be good or bad, depending on what they play. Bob Dylan's show is a trip sometimes.
 
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