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Sirius Repeater Outage in the Philly area?

R

raydofan

Guest
I live just outside of Philly, and have about an equal chance of getting the Philadelphia or Conshohocken repeater. Actually, I am repeater dependant where I am postitioned. Saturday afternoon @ 4 PM , during a thunderstorm, I lose the terrestrial signal altogether (normally 10 bars, Sat indicator is about three under the best conditions). Both now zero. So I am told to wait 24 hours after the signal has been out for 12 (well, I haven't been sitting at home staring at it, so I can't say for sure). So, am I the only one who has complained, or is that only how I feel after calling back twice ('we have no reports of an outage') ? Yeesh.

Just be on by monday 5:59, dammit.
 
I noticed the loss of the Philly repeater Saturday night, Sunday morning, and Sunday evening around 8:30 p.m. I live in Bryn Mawr and was in the city at all of those times mentioned. Unfortunately, my Mazda dealer-installed radio doesn't have a bar indicator. It just says "acquiring" when the signal disappears.
My trips into the city and to work in the Great Valley area give me signal drop-outs in the following areas: the western end of Bryn Mawr, many place in Gladwyne and two spots in Gulph Mills. It's always trees hanging over the road. Do you get this interference? It goes away once the leaves fall of the trees. This year it seems to be worse that last year. If there are repeaters in Philly and one in Conshohocken, shouldn't I be getting benefit from one of them? Dogstarradio.com has repeater locations. They show four in Philly, one in Wilimington and none in the Conshohocken area. Either dogstar's map is too optimistic or something else is wrong with the Sirius repeater network in the suburbs just to the west of Philly.
I e-mailed Sirius a question about the repeaters in the Philly area at 9:30 last night. If I don't hear anything from them by office hours Tuesday morning, I'm going to call them. Despite my love of their programs, I'm getting a little frustrated with the signal in my vehicle. My subscription is up in August.
 
I backdoored my way into the Sirius Engineering department, and while the tech was only responsible for the primary (satcast) transmission system, he put me on hold and checked on the area repeater. Appearently, there is a ticket on it, but no ETA. From what you're describing, it sounds like there ar one or two repeaters are down. The tech also added he is going to check if the same kind of outage response method is in place for the Terrestrial repeaters as for the 'main' signal. That storm was pretty scary.

The signal indicator in my unit is found under menu->signal indicator. I have a Starmate Rewind, use it at home 75% of the time, and I hope when I upgrade that the feature will continue to be present. Right now, a full SAT signal after placing the magnamount on a metal bar out the window, and a zero TER signal.

Do you have a menu option on your unit?

Hang in there. I like the service more every day. It's only a matter of time before they put more repeaters out there. But I would call them and tell them someone has confirmed a repeater outage in your area, and ask about an ETA.

One repeater is marked inactive on this map: http://www.dogstarradio.com/sirius_map.php. Not sure how current this is tho.
 
Thanks for your reply.
Almost 36 hours now after I sent the question via sirus.com and no reply.
There's a thread on siriusbackstage.com under Forum about outages in the Philly area and south Jersey. Seems as though up to a half dozen repeaters in the area are down. One poster said he received a reply from Sirius that it's a "Known problem" and that they're "working on it."
Not great customer service and not great repair service on their repeater network. But, as you said, I am "hanging in there."
 
Reading a full scale on the TER indicator...so back on the east suburbs...
 
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